Eptica

SEPTEMBER 24, 2021

Managing it successfully relied on improving productivity and keeping costs low, without impacting the service that was delivered. Our latest blog explores how these ideas are being superseded. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Ian Golding’s guest post focused on the vital importance of trust in delivering effective customer experience. As customers become more demanding, can self-service really help?

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Eptica

SEPTEMBER 7, 2021

Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. In our latest blog we explore five considerations to help you get the most of your migration to the cloud while choosing the right solution provider to help you on that journey.

Best practices 106

Best practices Technology Management Customer Service 106

Eptica

OCTOBER 14, 2022

Author: Pauline Ashenden - Demand Generation Manager If customers are kept waiting too long to speak to an agent, the chances are they’ll become frustrated and just hang up, potentially impacting loyalty and revenues. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates.

Abandon rate 71

Abandon rate Best practices Chatbots Management 71

Eptica

JULY 23, 2021

Date: Friday, July 23, 2021 Author: Guest author: Colin Shaw The Peak-End Rule and what it means for customer service. Author: Guest author: Colin Shaw Understanding the psychology of customer interactions is key to delivering the right experience, at the right time. How to plan for customer service success at peak times.

Customer Service 85

Customer Service Best practices 85

Eptica

JUNE 18, 2021

Read our latest guest post from leading contact centre expert Morris Pentel to learn best practice tips that will help you improve your working experience by making it better by design. You can access the blog here on our parent company Enghouse Interactive’s site. Share this page on: Tweet. Share this page on: Tweet.

Best practices 96

Best practices Management Customer Service 96

Beyond Philosophy

NOVEMBER 2, 2016

Nor was I pleased when I was charged to park in a sprawling suburban parking lot, or when I saw the $5 price tag on the bottled water in my room. Some hotels are also charging a bellhop fee for holding luggage or helping to carry bags — over and above the customary tip. I have, and I wasn’t happy about it.

Advertising 419

Advertising Consulting Consulting Customer Experience 419

Eptica

NOVEMBER 6, 2020

What does this mean for customer service and how can companies prepare? Our new blog outlines 4 areas that businesses should focus on to ready their contact centre, from adopting the cloud to joining up their systems ready for the rush. 11 Tips to Ensure You Achieve ROI from Your VoC Program. Share this page on: Tweet.

Multichannel 83

Multichannel Marketing Customer Service Customer Experience 83

Toister Performance Solutions

MAY 14, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. It's a core concept in many customer service training programs. Nicolas, an editor, shared this tip. "I

Advertising 74

Advertising Airlines Personalization Customer Service 74

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Take your time and think about what your customers are saying.

Best practices 98

Best practices Feedback Management Surveys 98

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. The main goal of website redesign services is to enhance the website’s overall performance, functionality, and user experience to meet the needs of both the business and its customers.

Engineering 62

Engineering Sales outsourcing Feedback 62

aircall

DECEMBER 8, 2021

Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service. 5 Product Features Our Customers Use Most in December. Review our top tips for prepping your team for the holiday season.

Sales 62

Sales Analytics Wait times Call Center 62

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Comment on the promo post and tag their friends.

Sales 75

Sales Marketing SaaS Construction 75

ProProfs Blog

DECEMBER 12, 2019

Are you unable to cater to the customers’ needs and their grievances? Primarily, a help desk refers to the assistance and advice provided by a company/organization to its customers. A help desk functions as a multi-dimensional resource aimed to reduce the downtime of a company’s services. Inform Your Customers.

Wait times 143

Wait times Metrics Self service Feedback 143

Toister Performance Solutions

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. Their enthusiasm made it far easier to connect with customers and assist them. Their job is to get the word out about a company's products and services.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

Wowdesk Blog

AUGUST 6, 2020

Your customers are the focal point of your business – it is important to keep them satisfied with your products/services. However, according to a customer service study, 62% of companies do not pay heed to customer emails which eventually turns opposite for them. . Why will a customer stick around then?

Customer Support 92

Customer Support Customer Service Sales Management 92

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. Discover Kayako Self Service.

Self service 110

Self service Accountability Airlines Customer Care 110

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. To build an easy to use IVR that helps your customers follow these five tips! Data matters.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

LiveChat

JULY 29, 2019

Tag breakdown to categorize your chats. Let’s start with tagging. Tags are often used on every social media channel and they help us find topics that interest us. In LiveChat, agents can also use tags for each chat or ticket they have. Tags should be the words that identify the topic of conversation best.

Management 52

Management Analytics Personalization Metrics 52

Nicereply

JUNE 2, 2022

Established companies like Apple and Amazon have their own dedicated customer service center to cater to customers’ problems. However, if you’re just starting, social media can provide everything you need for customer service. Twitter, Facebook, LinkedIn) are you receiving customer queries on?

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

GetFeedback

JUNE 3, 2019

In order to achieve that though, it is important to make sure that you are providing your customers with the best services possible. Having a good customer experience with the content you share is important for your customers to feel closer to your brand and more eager to interact with you. Using helpful tips and lists.

Marketing 74

Marketing Customer Experience Sales Surveys 74

ProProfs Blog

APRIL 30, 2020

What about your customers? While social distancing and self-quarantine are the need of the hour, businesses don’t have to be distant from their customers. As a business owner, you must have spent sleepless nights and devoted countless hours to earn your valuable customers. Tips for Customer Engagement in COVID-19 Outbreak.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

Nicereply

JANUARY 30, 2023

If you’re growing your number of customers or orders in the next year, you’ll need to plan how to support them. In an ideal world, your self-service support would scale so effectively that you’d never have to hire another support person ever again. You need to hire more customer support agents.

Metrics 98

Metrics Finance APIs Customer Support 98

ProProfs Blog

JANUARY 24, 2020

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. .

Customer advocacy 155

Customer advocacy Marketing Feedback B2B 155

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Train your employees for customer satisfaction.

virtual call center 52

virtual call center call center software Contact Center Call Center 52

JustCall

AUGUST 8, 2023

AI in Ecommerce refers to integrating Artificial Intelligence technologies to enhance online shopping for customers. Personalized, Prompt, and Real-time Service AI in Ecommerce allows businesses to offer personalized, immediate, and responsive customer service. What are the Benefits of AI in Ecommerce? billion by 2032.

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

Nicereply

OCTOBER 29, 2020

Unsurprisingly, brands are focusing their marketing and customer experience strategies on millennials that naturally form a significant portion of the user base in every industry. But what’s so different about millennials that calls for so much customization? 5 Ways to Improve Your Customer Experience for the Millennials.

Customer Experience 40

Customer Experience Chatbots Multichannel Self service 40

Quiq

FEBRUARY 17, 2022

But there’s one channel your customers are sure to notice: Their text messages. While many businesses rely on email to communicate with their customers, business text messaging is growing in popularity. Are you using business text messaging to communicate with your customers? Your customer support agents benefit, too.

Chatbots 52

Chatbots Marketing Customer Support Wait times 52

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

GetFeedback

NOVEMBER 20, 2018

This is exactly why a strong survey email subject line is so important—without a compelling reason to open your email, your survey runs the risk of getting lost in your customers’ inboxes forever. Personalization makes your survey email feel like a custom invitation. Plus, it reminds recipients that you care about their feedback.

Surveys 98

Surveys Advertising Feedback Personalization 98

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. Returning Customers Another benefit of SMS for real estate sales agents is that it personalizes communication, which can help real estate agents secure returning customers and referrals.

Real estate 52

Real estate Scripts Marketing Best practices 52

Nicereply

APRIL 26, 2023

Unlock your support team’s potential and deliver exceptional customer service with these 8 expert tips for ticket management. Replying to your customers in a friendly and helpful way— while solving their problems —is the most direct way to provide that great experience. That’s just what it takes to do the job, right?

Management 52

Management Chatbots Customer Support Customer Service 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? It reflects your best guess at what customers will want and your best attempt at balancing your team’s limited bandwidth. Customer behavior won’t always align with your hypothesis, though. You can only reduce customer queue time so much.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. When you picture customer service training, what key elements come to mind? Regarding instructional design, here are some design tips to help boost learning. Click here to read the original post and to see a video discussing this content.

Contact Center 79

Contact Center Education Government Healthcare 79

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? It reflects your best guess at what customers will want and your best attempt at balancing your team’s limited bandwidth. Customer behavior won’t always align with your hypothesis, though. You can only reduce customer queue time so much.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

JivoChat

APRIL 16, 2023

Let’s explore how to develop an effective ecommerce plan that will keep your customers happy and help you increase profits. Ecommerce, or electronic commerce, is the buying and selling of goods and services through an online platform. It includes product selection, payment processing, fulfillment, and customer service.

Analytics 82

Analytics Engineering Advertising Sales 82