tag customer-service-lessons Blog Related Topics 
ShepHyken
JUNE 10, 2016
This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.
Eptica
DECEMBER 16, 2020
Date: Wednesday, December 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Learning from Santa’s customer service success. Author: Pauline Ashenden - Demand Generation Manager When it comes to customer service, Father Christmas has been delighting children for countless years. Published on: December 16, 2020.
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ViiBE Blog
FEBRUARY 9, 2021
Sectors with high turnover rates such as the field service industry are currently haemorrhaging knowledge and thus capital without robust solutions. ViiBE’s internal collaborators have access to a call center that connects them instantly with the right experts through a tag system. Lessons learned” knowledge.
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. When you picture customer service training, what key elements come to mind? You should have the ability to create three to five minute lessons for agents to complete in between customer contacts or when there’s downtime.
Nicereply
JULY 11, 2022
Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. Ashley Sachs , Director of Customer Success at Sealed believes the key to that is cross-functional relationships and empathy. Do those exist?
aircall
AUGUST 22, 2022
Whether you’re working in sales or support, delivering a memorable and meaningful customer experience is everything. After all, o rganizations that prioritize a great customer experience outperform those that don’t. With those insights under their belt, Plecto saw an increase in productivity and improved its customer experience. .
Eptica
AUGUST 19, 2020
Author: Steve Nattress Every organisation understands the importance of customer experience to engaging consumers, differentiating against competitors and ultimately growing revenues. However, while businesses know they need to be customer-centric, achieving it consistently is not always easy.
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