ViiBE Blog

MARCH 18, 2021

On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. By reducing the average duration of the call, AHT helps improve customer service by cutting down wait times for the next customer. By pursuing speed above all else, AHT sacrifices quality.

Average Handle Time 52

Average Handle Time call center software Call Center Metrics 52

REVE Chat Blog

NOVEMBER 6, 2019

Digital transformation and artificial intelligence (AI) have evolved customer expectations. Forrester reports says, 23% of B2B CMOs see improving the customer experience as a top three objectives. How customers perceive your brand ultimately comes down to their customer experience. Omni channel is consumer-centric.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. Returning Customers Another benefit of SMS for real estate sales agents is that it personalizes communication, which can help real estate agents secure returning customers and referrals.

Real estate 52

Real estate Scripts Marketing Best practices 52

JustCall

FEBRUARY 25, 2020

Chatbots and not trained humans are interacting with customers now. Financial services must be technologically updated if your aim is NOT to lose hold of customers. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind.

Finance 59

Finance CRM Accountability Sales 59

Nicereply

OCTOBER 17, 2019

This tool will help you build more interesting content, plan the best time of the day to post it, analyze performance and engage with your customers. Normally, these tasks would take a lot of time, and you’d need more people as your brand grew, in order to make it and have happy customers, which is the end goal. Survey Tools.

Surveys 71

Surveys Marketing Engineering CRM 71

TASKE Technology

JANUARY 9, 2012

If you followed the tips in our December blog, you probably picked up new customers, provided incentives for customers to purchase your products or services, and supported your staff through the busiest time of the year. You may also have customers calling to express dissatisfaction over problems with shipping or delivery.

Call Center 40

Call Center Interactive Voice Response Self service Customer retention 40

aircall

JUNE 30, 2021

Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

JustCall

SEPTEMBER 16, 2019

Before the follow-up call, agents can quickly go through the saved notes and call details from the leads/customer profile and take the conversation forward. SMBs, solopreneur, small support or sales team who are looking for more personalized conversation with prospects/customers should go for Auto Dialer. Never miss a lead.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

delighted

AUGUST 9, 2019

Customer testimonials are so powerful that they can motivate even the most hesitant shoppers to buy. Strategically placing customer testimonials on your website and throughout your marketing campaigns can help you get more qualified leads, boost sales overall, and ultimately help increase revenue. What are customer testimonials?

Marketing 50

Marketing Surveys Feedback Advertising 50

SmartKarrot

OCTOBER 31, 2022

The customer success/account management industry is constantly evolving, but one main thing that has not changed is the need for personalized recommendations for clients. Augmented Intelligence can be described as a system that allows you to create a personal-assistant-like experience for your customers.

Accountability 10

Accountability Management Engineering Personalization 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer retention 21

Customer retention Consulting Consulting Marketing 21