Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Surveys 95

Surveys Best practices Analytics Feedback 95

AWS Machine Learning

MARCH 6, 2024

COVID-19 Spikevax Moderna $21.8 COVID-19 Humira AbbVie $21.6 For more information about using the Transformers and PEFT libraries to train pLMS, check out the posts Deep Learning With Proteins and ESMBind (ESMB): Low Rank Adaptation of ESM-2 for Protein Binding Site Prediction on the Hugging Face blog.

Scripts 91

Scripts Biotechnology Healthcare Accountability 91

TMP Direct

SEPTEMBER 16, 2021

It’s no secret that the Covid-19 pandemic has been detrimental to the economy’s health. If you have gated content that follows a blog post, make sure the blog post has enough valuable information for readers to part with their contact information. We’re facing the worst economic recession since the Great Depression.

B2B 96

B2B B2C Chatbots Advertising 96

Eptica

JUNE 16, 2020

Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak. Categorie(s): Best Practice Trends and Markets As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak.

Best practices 63

Best practices Technology Management Marketing 63

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. This includes using relevant keywords in your website’s content, meta tags, and URLs. During these trying moments, families turn to funeral homes for help and direction.

Consulting 52

Consulting Consulting Education Engineering 52

Eptica

AUGUST 19, 2020

Date: Wednesday, August 19, 2020 Author: Steve Nattress Why listening is key to bridging the CX gap. Published on: August 19, 2020. Only by adopting a hybrid approach to CX that involves everyone, yet gives the focus, skills and investment of an expert team, will organisations be ready to succeed in the post-COVID world.

Customer centricity 82

Customer centricity Chief Customer Officer Best practices Customer Experience 82

Eptica

JUNE 24, 2020

Companies still need to be ready for their Peak season – in fact, given the disruption to businesses caused by COVID-19, this year it is likely to be even more vital than normal. No matter how your plans have been affected, now is still a good time to look at auditing and optimising your operations.

Customer Service 79

Customer Service Self service Best practices Consulting 79

Momentum Telecom

DECEMBER 21, 2020

For a lot of us, we left behind these icons of office life in March 2020, as the COVID-19 pandemic forced an abrupt switch to working remotely. March 11, 2020, was a watershed moment in the public imagination during the COVID-19 pandemic. Identical rows of desks in an open-plan layout. Not exactly. .

Entertainment 98

Entertainment Education Technology Employee engagement 98

AWS Machine Learning

AUGUST 15, 2022

In part 1, we described the data capture and document classification stages, where we categorized and tagged documents such as bank statements, invoices, and receipt documents. For simplicity of this blog post, we use the entity lists method, which you can only use for plain text documents.

Banking 74

Banking APIs Accountability Analytics 74

Creative Virtual

APRIL 9, 2020

Organisations of all sizes and across all industries are being faced with difficult decisions as they work to keep employees safe during the COVID-19 pandemic. A DIY solution may have an attractive price tag, but do you have the internal expertise and time to build a tool that will provide a positive experience for users?

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. This has become all the more important during the COVID-19 pandemic and will likely remain that way. Boost customer loyalty. Pre- and post-chat surveys.

Surveys 98

Surveys Marketing Customer Support Sales 98

Nicereply

APRIL 22, 2021

Many deals went south due to the whole COVID-19 pandemic, despite sales reps trying their hardest. First thing first, despite the obvious reasoning why we chose Nicereply for this part (this being a Nicereply blog and all), Nicereply is also the only CSAT survey tool with a native integration built for Pipedrive.

Sales 52

Sales Surveys Upselling Feedback 52

Call Experts

FEBRUARY 25, 2021

Are you experiencing more calls than normal related to the season, COVID-19, or a rush? Check out our blog to learn more tips. You’ll invest valuable time returning calls, following up, and playing phone tag to get up to speed. At best, a company voicemail might start an aggravating game of phone tag.

Contact Center 52

Contact Center Answering services Advertising Scripts 52

JustCall

MAY 28, 2020

The COVID-19 scare has shut down almost all on-premise call centers. Read below to know how a virtual call center keeps your business operations going during the COVID crisis. Read below to know how a virtual call center keeps your business operations going during the COVID crisis. Auto Dialer and Predictive Dialer.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

ProProfs Blog

MAY 28, 2020

During the unfortunate time of the COVID-19 pandemic, the brand has looked to spread smiles through constant engagement. Example: It took IKEA, the Swedish-origin furniture company, 75 years to earn the tag of a retail royalty. The in-store shopping experience is simply irreplaceable and statistics reveal the same.

Customer Experience 139

Customer Experience Multi-channel support Feedback Customer Support 139

C Space

SEPTEMBER 21, 2020

In early March we began reporting daily on how brands were dealing with Covid-19. Muji in Japan is offering a COVID-relevant home office furniture subscription, Levi’s and Ganni in Denmark created a capsule collection of clothes consumers can rent (but not buy!) Brand Move Roundup – May 19, 2020. Read More.

Entertainment 40

Entertainment Transportation Banking Sales 40

JivoChat

APRIL 8, 2021

As the COVID-19 pandemic reset the global landscape of business and work environments, video calling became the new normal. Key features: Tag members. For example, the user may have visited the business’s website or social media pages or interacted with blog content, video content, or a mobile app. Track referrals.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Jason from The Media Captain says, “To avoid having a lot of clients drop-off, we lowered our pricing for a lot of clients during COVID-19. Rand Fishkin, Co-founder and CEO, SparkToro.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

SmartKarrot

SEPTEMBER 7, 2021

If this is something that interests you, scroll on to the end of the blog to stay updated. Date: Jan 19. CPO Mastery Conference has been tagged as one of the unmissable conferences to attend by experienced product managers. Without any further ado, let us start uncovering our top 10 in no particular order. Location: Virtual.

Management 10

Management Construction B2B Marketing 10