tag contact-center-interview Blog Related Topics 
Call Experts
DECEMBER 18, 2019
Engagements must be tagged to understand how to optimize routing and save customers' time. Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. More Blogs Menu. More Blogs Menu. Data matters.
ViiBE Blog
FEBRUARY 9, 2021
Most companies rely solely on exit interviews to capture an employees’ knowledge when they leave an organization, however exit interviews take place too late to be able to capture the true depth of any one employee’s knowledge. External content serves the user and can range from tutorial repositories to scenario solutions.
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aircall
MARCH 17, 2021
Customers that view your company as a thought leader in your industry, as opposed to a run-of-the-mill contact center, won’t hesitate to reach out to you when they need guidance or expertise. . Connect happy customers with a marketer to set up interviews with the aim of producing more customer success stories.
ViiBE Blog
APRIL 26, 2021
Customer satisfaction should be the number one goal of your contact center. ViiBE’s ticketing solution uses tags to organize different calls under one related issue. These days, customer support has moved beyond mere call centers to omnichannel contact centers. Contact us! Want to learn more?
aircall
MARCH 16, 2018
To tell if a candidate is ready to take on a customer support or call center position, team leads and managers should thoroughly screen candidates. This means asking questions that elicit genuine interview responses and predict how an agent will perform after an eight-hour workday, not just during the one-hour interview.
Vistio
FEBRUARY 1, 2022
With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. ” I applied for it, got hired the same day, even wearing jeans to my interview. That’s where I was at that point. At that point, I never looked back.
TLC Associates
OCTOBER 30, 2019
You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.
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