Eptica

SEPTEMBER 16, 2020

Author: Pauline Ashenden - Demand Generation Manager 2020 has been a turbulent year for everyone – but what has been the impact on customer experience in general, and contact centres in particular? 5 top priorities for today’s contact centers. 5 top priorities for today’s contact centers.

Customer Experience 127

Customer Experience Contact Center Marketing Management 127

aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. Others are setting up a virtual call center right from the start.

virtual call center 62

virtual call center Call Center call center software voip 62

aircall

JANUARY 4, 2021

Instead of waiting until the funnel is complete, modern sales reps now have multiple points throughout the customer engagement process to influence the key buyer’s decision. As prospects make contact with your company, skilled salespeople use other processes and strategies to keep these prospects engaged. What is the overall win rate?

B2B 71

B2B Sales Best practices voip 71