Eptica

NOVEMBER 13, 2020

Contact Babel’s new Inner Circle Guide to the Voice of the Customer, sponsored by Enghouse Interactive, explains how to create and run your strategy. Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Optimising Contact Centres. Share this page on: Tweet.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Eptica

SEPTEMBER 16, 2020

Author: Pauline Ashenden - Demand Generation Manager 2020 has been a turbulent year for everyone – but what has been the impact on customer experience in general, and contact centres in particular? 5 top priorities for today’s contact centers. Read the post in full here on our parent company Enghouse Interactive’s website.

Customer Experience 127

Customer Experience Contact Center Marketing Management 127

Eptica

JANUARY 22, 2021

Author: Pauline Ashenden - Demand Generation Manager With customer experience now key to winning and retaining business for every organisation how can contact centres play their part? Read the entire blog post – and download the Contact Babel research – on our parent company Enghouse Interactive’s site.

Best practices 72

Best practices Customer Experience Management Customer Service 72

Eptica

OCTOBER 2, 2020

Author: Pauline Ashenden - Demand Generation Manager While customer service and contact centres have been dramatically impacted by the pandemic, longer-term trends are also reshaping the industry based on changes in customer demand and how companies operate. Turning a crisis into an opportunity: greener and more sustainable contact centres.

Customer Experience 127

Customer Experience Marketing Customer Service Management 127

Eptica

SEPTEMBER 10, 2020

Author: Trevor Davies, Head of Products, Enghouse Interactive According to research by Contact Babel for the UK Contact Centre Decision-Makers Guide, 95% of contact centres now use call recording technology and only 1% said that they have no intention of introducing call recording in the future. Share this page on: Tweet.

Quality management 74

Quality management Analytics Technology Marketing 74

Eptica

OCTOBER 13, 2020

Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Share this page on: Tweet.

Self service 92

Self service Customer Service Management 92

Eptica

OCTOBER 13, 2020

Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Share this page on: Tweet.

Self service 63

Self service Customer Service Management 63