Jive

SEPTEMBER 11, 2018

If you’ve decided to make the big switch from legacy phone systems to Hosted VoIP, you may have also heard of the term Quality of Service (QoS). In the simplest terms, QoS refers to the voice quality that your provider can deliver, evidenced by the clarity of voice calls that you make and receive. This however, isn’t necessarily true.

voip 56

voip Personalization Technology 56

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. It determines how seamlessly your workforce can operate the platform, derive results, and extract meaning from the application. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

aircall

APRIL 19, 2021

Simply put, a VoIP phone system enables voice calling over the internet instead of using traditional analog phone lines. A cloud phone system uses an internet connection to make and receive voice calls. There was no efficient or straightforward way to transfer information gathered on a phone call and preserve it for future use.

CRM 62

CRM voip APIs Call Logging 62

Branch Mesenger

FEBRUARY 2, 2018

We package up those stories, include exclusive interviews, tips, tricks, and tactics about retail call centers, distribution, fitness, healthcare, and managing verticals and we send those out to our users. Legacy retailers are closing, or facing questions about their survival, stores are shuddering. A Crossroads in Retail.

Real estate 67

Real estate Marketing Technology Personalization 67