Remove tag brand-spotlight
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Announcing the MindTouch Blog Redesign

Mindtouch

Major updates to the MindTouch blog just hit the airwaves. Our goals with this blog update were simple: Simplify navigation and make it easier to find content. Finding interesting blog content should be easy. To that end, we’ve designed a new post template with narrower page width, refreshed typography, and modern branding.

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National Customer Service Week 2019: The 3 key factors behind successful customer service

Eptica

Good service builds trust, which in turn creates happy, loyal customers who spend more and stay longer with a brand. 79% of consumers that lose trust will leave a brand – with 49% doing it immediately. Getting service right first time also safeguards the brand reputation and increases internal efficiency.

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6 Key Factors to Improve Customer Retention

aircall

In fact, one Forrester report, The Business Impact of Investing in Experience, A Spotlight on Asia Pacific , found that experience-driven businesses perform better when it comes to hitting growth targets, acquiring new customers, and retaining existing customers. Meanwhile, 82% are more likely to stay loyal to your brand if they trust it.

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Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model

Comm100

Design a welcome screen that aligns with your brand and target demographic. Merge tags can help you personalize an email beyond just first names. Use this guide to transform your customer experience strategy and differentiate yourself from competitors by putting the spotlight back where it has always belonged — on the customer.

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Brand Move Roundup – September 21, 2020

C Space

The Brand Move Roundup – September 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. On will debut the sneaker and the subscription plan in fall 2021.