Eptica

APRIL 15, 2021

Date: Friday, April 9, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways collaboration tools benefit customer service. Read the full article exploring these key trends on the Enghouse Interactive blog. How to prepare your contact centre for Black Friday and beyond. Published on: April 09, 2021.

Customer Service 125

Customer Service Marketing Management Customer Experience 125

Eptica

NOVEMBER 6, 2020

Date: Friday, November 6, 2020 Author: Pauline Ashenden - Demand Generation Manager How to prepare your contact centre for Black Friday and beyond. Our new blog outlines 4 areas that businesses should focus on to ready their contact centre, from adopting the cloud to joining up their systems ready for the rush.

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Multichannel Marketing Customer Service Customer Experience 83

Eptica

MARCH 19, 2021

Date: Friday, March 19, 2021 Author: Guest Author: Dr Nicola J. In our latest guest blog post, BT’s Dr Nicola Millard explains what the findings mean for customer service in 2021 and beyond. Read the full article here on the website of our parent company Enghouse Interactive Tags: Dr Nicola J. Published on: March 19, 2021.

Customer Experience 72

Customer Experience Marketing Customer Service 72

JustCall

NOVEMBER 5, 2020

Black Friday is around the corner and the market is going to be ripe with amazing deals! In this blog, we will take you through 12 customizable text message template samples you can use in your SMS marketing campaigns for Black Friday. Bulk SMS Campaigns for Black Friday. High Open Rates.

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CRM Sales Advertising Marketing 52

Eptica

DECEMBER 3, 2020

Click here to read all about these five in-depth predictions in this post on our parent company Enghouse Interactive’s blog. You might also be interested in these posts: How to prepare your contact centre for Black Friday and beyond. Share this page on: Tweet.

Analytics 72

Analytics Marketing Technology Management 72

aircall

DECEMBER 8, 2021

From spending all day roasting a turkey to waking up early for Black Friday shopping, we don’t need to tell you that the holidays are well underway. . Team members can use it to efficiently take notes, tag calls, and record conversations—all while on the go. That’s where we come in. . Additional perks?

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Sales Analytics Wait times Call Center 62

Clarabridge

FEBRUARY 5, 2019

Many retailers make more money between Black Friday and Christmas than they do the entire rest of the year. In the previous blog posts , we discussed some of the ways in which Clarabridge uses Named Entity Recognition to find meaning within customer feedback. Specific events also help keep certain businesses afloat.

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Feedback Sales Marketing Customer Experience 40