Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Artificial intelligence is key to delivering the experience that today’s customers are demanding. Published on: May 16, 2018. These include: Personalization.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Eptica

APRIL 15, 2020

Eptica’s vecko tool enables brands to understand and act on customer intelligence. Based on advanced artificial intelligence, it makes it simple to analyse customer conversations, surveys and unstructured data and turn this into actionable intelligence to share across the organisation. Learn more at www. com / en /.

Surveys 95

Surveys Best practices Analytics Feedback 95

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. Webinar: Considerations for Navigating AI in CX Explore approaches to using artificial intelligence AI to service your customers. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Eptica

AUGUST 23, 2017

Author: Vincent Giraud As I’ve discussed in previous blogs , consumers in Asia are leading the way when it comes to technology adoption, helping to drive rising expectations of the experience they receive from brands. Date: Wednesday, August 23, 2017 Instant messaging and customer experience in Asia. Published on: August 23, 2017.

Customer Experience 100

Customer Experience Chatbots Transportation Airlines 100

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. in Artificial Intelligence and currently heads up a team of machine learning developers at Gartner.

Chatbots 55

Chatbots Best practices Engineering Education 55

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. Imagine your agents instantly connected with hot leads, the moment they enter your CRM or hit a priority tag. And why not?

Sales 52

Sales Abandon rate APIs CRM 52

Eptica

MARCH 22, 2017

Date: Wednesday, March 22, 2017 4 artificial intelligence concepts you need to know if you work in customer experience. It doesn’t solely apply to artificial intelligence, with many linguists analyzing the social, cultural, historic and political factors that influence language and how it is used by different groups.

Customer Experience 52

Customer Experience Chatbots Engineering Technology 52

NICE inContact

SEPTEMBER 13, 2019

An Artificial Intelligence powered speech and text analytics tool can automatically tag interactions that contain violations and bring them to the forefront. The post Avoiding the Mounting Contact Center Compliance Squeeze appeared first on NICE inContact Blog. With contact center analytics , help is on the way.

Contact Center 54

Contact Center Coaching Analytics Call Center 54

Eptica

MAY 24, 2017

Gartner award recognizes our position as a leader of digital customer engagement platforms and our 3Cs approach: conversational and collaborative solutions based on artificial intelligence for the digital customer experience. Artificial intelligence is becoming central to customer experience.

Customer Experience 48

Customer Experience Self service Best practices CRM 48

JivoChat

MARCH 30, 2022

You can have an online portfolio, blog, ecommerce, and many other page types. . Enjoy Wix ADI (Artificial Design Intelligence) to get a personalized website without having to make any effort. HostGator offers you an intuitive website builder empowered by artificial intelligence. Intelligent website builder.

Engineering 75

Engineering Analytics Construction Marketing 75

JivoChat

MAY 10, 2022

If you don’t want to spend time having to take care of every detail of the website design, Wix ADI (artificial design intelligence) gives a solution to this issue. You will just have to answer a few questions, then, artificial intelligence will create a fully designed website with images and content built-in for you.

Real estate 75

Real estate Engineering Analytics Advertising 75

aircall

OCTOBER 25, 2022

For example, according to sales blog, The Pipeline: 80% of sales calls go to voicemail. Smart Call Tagging: for smart call–type analysis using custom tags and color-coded call-classification, saving time sales reps spend reorienting themselves between different prospect interactions. #5: Smart Call Tagging. Power Dialer

Sales 62

Sales CRM voip Accountability 62

REVE Chat Blog

NOVEMBER 6, 2019

Digital transformation and artificial intelligence (AI) have evolved customer expectations. Contact center trends provide businesses a futuristic view of how digital transformation and the use of artificial intelligence (AI) would help their call centers to deliver an optimal customer service experience. Frank Sherlock.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82

aircall

AUGUST 12, 2022

Talent management software programs and VoIP integrations provide the features and artificial intelligence (AI) for recruiting teams to improve the job search process. Call tagging. Use this feature to tags calls in real-time so any recruiter can get the latest updates on a candidate. PowerDialer.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. Chatbots and bots - what they mean for customer experience Chatbots and artificial intelligence were the top CX technology story of 2017. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Eptica

JANUARY 30, 2019

New technology such as artificial intelligence can help here. Lack of customer intelligence Conversations are based on understanding what the other person is saying, and also any other factors such as tone of voice or how they are acting, and using that information to provide a relevant answer that moves the conversation on.

Self service 77

Self service Marketing Personalization Technology 77

Creative Virtual

OCTOBER 6, 2022

Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. It should also use artificial intelligence and machine learning to provide relevant ‘did you mean’ suggestions to users when their input doesn’t match with a specific piece of content.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

Nicereply

JUNE 2, 2022

Are they public Twitter tweets tagging and mentioning your brand? Chatbots provide intelligent, automated responses to customers based on FAQs. The post 6 Tips on Social Media Strategy for Your Customer Service appeared first on Customer Happiness Blog. Twitter, Facebook, LinkedIn) are you receiving customer queries on?

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Eptica

AUGUST 7, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI Gaining real value from your Voice of the Customer (VoC) program requires not just collecting insight, but ensuring that all relevant teams across the business have access to this intelligence, and can then act on it. This is not always easy with traditional VoC approaches.

Best practices 66

Best practices Feedback Metrics Customer centricity 66

Mindtouch

OCTOBER 14, 2016

Artificial intelligence is coming for your job. Artificial Intelligence isn’t going to be taking our jobs anytime soon, but it will be making them easier. 3: Google and the IoT Are Tag-Teaming to Kill Your Website. 2: Artificial Intelligence Is Coming for Your Job appeared first on MindTouch Blog.

CRM 48

CRM Big data Customer centricity Marketing 48

JustCall

AUGUST 8, 2023

The Ecommerce sector is not oblivious to the power of Artificial Intelligence. AI in Ecommerce refers to integrating Artificial Intelligence technologies to enhance online shopping for customers. You must also optimize the product tags and descriptions to continuously improve search relevance based on user behavior.

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. In this two-part series, we discuss how you can automate and intelligently process documents at scale using AWS AI services. She focuses on designing intelligent document processing solutions for AWS customers.

Banking 74

Banking APIs Accountability Analytics 74

Eptica

AUGUST 30, 2017

Author: Pascal Gauvrit Artificial intelligence (AI) has the power to transform customer experience, enabling brands to meet rising consumer expectations through tailored, high quality, relevant service that drives increased loyalty. Date: Wednesday, August 30, 2017 How text analytics delivers customer experience value.

Analytics 50

Analytics Customer Experience Chatbots Best practices 50

AWS Machine Learning

NOVEMBER 16, 2022

For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models. Mani Khanuja is an Artificial Intelligence and Machine Learning Specialist SA at Amazon Web Services (AWS).

Accountability 82

Accountability Best practices Scripts Engineering 82

Eptica

JULY 17, 2019

These work in complementary ways, as explained in this previous blog , Text analytics is an extremely powerful tool to uncover insights from unstructured data , such as open - ended comments , emails , chat and social media. Want to ensure agility through better customer intelligence? Find out more about vecko on our minisite.

Best practices 58

Best practices Analytics Feedback Banking 58

Pointillist

OCTOBER 22, 2018

The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective. How to Use Artificial Intelligence for CX Measurement. Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Eptica

AUGUST 29, 2019

Ahead of NCSW, we’ll be blogging regularly on the key themes that the week will focus on – do come back as we look at Recognition and Insight in future blog posts.

Customer Service 67

Customer Service Self service Best practices Chatbots 67

Nicereply

MAY 28, 2020

Human intelligence in customer service. Any Artificial Intelligence solution uses a particular set of machine learning algorithms for this purpose, called classification algorithms. This is the reason why you can’t just take a set of conversations tagged by your agents and throw them to a machine learning algorithm.

Customer Support 92

Customer Support APIs Big data Personalization 92

Eptica

NOVEMBER 6, 2019

Thanks to technology like Artificial Intelligence (AI) and Text Analytics, there are powerful ways to do this. A suggestion box is cute, but a robust and intelligent customer experience platform is so much better! They tell you via contact centers, open-ended answers on surveys and general conversation with your brand.

Metrics 77

Metrics Best practices Feedback Contact Center 77

LiveChat

JANUARY 14, 2020

It’s called Woven City and, according to Toyota Newsroom, it “will serve as a home to full-time residents and researchers who will be able to test and develop technologies such as autonomy, robotics, personal mobility, smart homes and artificial intelligence in a real-world environment”. Image: Toyota).

Automotive 64

Automotive Technology Coaching Personalization 64

Mindtouch

OCTOBER 7, 2016

Check out more of our blog to learn how a well-documented (get it?) 2: Artificial Intelligence Is Coming for Your Job. 3: Google and the IoT Are Tag-Teaming to Kill Your Website. 1: How Marketing Gets Out-Marketed appeared first on MindTouch Blog. Other Posts in this Series. Scary but True, Pt.

Marketing 48

Marketing B2C Entertainment Engineering 48

Natalie Petouhof

FEBRUARY 6, 2017

Tweet The term artificial intelligence was coined 60 year ago. You can now search for images on Facebook with key words that describe the contents of a photo, rather than being limited by tags and captions. But now its starting to deliver. Lumos is now powering image content search for all users. What does this means to you?

Technology 40

Technology Personalization Customer Experience 40

Mindtouch

OCTOBER 31, 2016

The digital remains of your content can linger for years after it is useful or relevant, with blogs, PDFs, forums, and FAQs acting as conduits channeling your aging content’s search engine afterlife. When people talk about aging content , it tends to be in the context of content marketing, which for most is code for “blogs.”

Engineering 48

Engineering Analytics Marketing Accountability 48

Aspect

JUNE 22, 2018

Many help desk software options will allow you to tag conversations to track most-answered questions or high-frequency topics. Using artificial intelligence (AI) technology, you will arm yourself with the ability to make things right. Active Listening. It’s imperative that your customers feel heard. Anticipate Problems.

Technology 48

Technology Self service contact center solutions Cloud contact 48

JivoChat

SEPTEMBER 10, 2019

More consumers are connecting with companies through direct messaging (DM’s) than through public methods like tagging in a Tweet. Artificial intelligence (AI) and machine learning will fuel valuable interactions. More customers use social media direct messaging. Make sure you follow these trends to stay ahead of the competition!

Customer Service 40

Customer Service Real estate Chatbots Technology 40

Eptica

DECEMBER 12, 2017

As Gartner’s Augie Ray points out in a recent blog , it is all about making a difference. Tags: Christmas, Customer Service, Customer experience, CX, Gartner, Augie Ray, Macy's, delivery, ecommerce, Knowledge base, AI, Artificial intelligence, empathy Categories: Trends & Markets, Best Practice.

Customer centricity 52

Customer centricity Best practices Marketing Sales 52

Pointillist

MARCH 1, 2019

Tag Your Customer Service Touchpoints Employing customer journey analytics in your call center operation has the added benefit of tagging all your customer service touchpoints. This will help in anticipating escalations and in turn improving your First Call Resolution (FCR) rate.

First call resolution 75

First call resolution Call Center Self service Analytics 75