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Stop Ignoring the Impact AI Can Have on Your Business TODAY

NICE inContact

With all the hype and promised potential of AI , how much of that will really come to life? And how will it impact our businesses? Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? However, just a simple tap of her little fingers could have unintentionally wreaked some damage.

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Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times

Comm100

You can find her on LinkedIn. First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. However, making the right moves today is easier said than done. Plenty of other companies are also having their own internal reckonings. It can actually hurt your brand in the long run.

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What is CX (Customer Experience) and Why It’s So Crucial

Nicereply

It’s the heartbeat of your business success. Ever wondered what makes your favorite brands stand out in today’s competitive business arena? Such experiences can truly touch the hearts of our customers and stay with them long after. What is customer experience (CX)?

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15 Helpful Strategies to Reduce Customer Churn

ProProfs Blog

What’s that one thing you’d like to change about your business? If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. If that’s your hiccup, then we’re here to help you out. Tweet this.

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Guide to Keeping Your Customers: 24 Customer Retention Strategies

Nicereply

Your sales team went home, and all you had left was your current group of customers. Every customer that cancelled or didn’t repurchase would have a big impact on your business. Every customer that cancelled or didn’t repurchase would have a big impact on your business.

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8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

Pointillist

The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective. Since CX professionals are just starting to wake up to the idea of applying AI to improve customer experience measurement, you’re probably not sure how or where to begin.

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10 Best Customer Engagement Tools for Improving Sales & Support

JivoChat

Contrary to what many may believe, business is no longer about products or driving profit—it’s about customer engagement. In this article, we’ll learn about the importance of user engagement in modern business. With this information, sellers can tailor their brand messaging and marketing materials to appeal to buyers.

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