ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Existing ways of contacting remote customer support 1.1. What is really valuable about this form of customer support, is that it can be integrated with the company’s CRM system. Read now 1.3.

B2B 52

B2B Customer Support Chatbots CRM 52

aircall

JUNE 2, 2021

For example, if you’re a B2B company and your sales teams learn about specific client pain points and nonnegotiables during the closing phase, they can pass these notes along to customer service agents. Modern-day video calling software has multiple tools and features that make sharing information easier. Phone Call.

Personalization 62

Personalization Customer Service B2B Self service 62

ChurnZero

JULY 9, 2020

Just look at B2B bemouths like Salesforce, Moz, and HubSpot. But organizing and facilitating a forum for your customers and industry to connect over the pains and passions of a shared profession is one of the most organic and authentic ways to build loyalty. “As They care about solving their own challenges.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

SmartKarrot

APRIL 20, 2023

So how can you guarantee that your customers receive top-quality service and support, even as your company expands? This blog post will explore six highly-valuable resources to help you take your customer success strategy to the next level. So let’s take a deep dive into the finest resources for scaling customer success!

Chatbots 19

Chatbots Analytics Upselling CRM 19

Lumoa

FEBRUARY 9, 2023

B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

JUNE 7, 2023

That’s why in this blog post, we’re going to dive into the top seven reasons why note-taking apps have become more of a headache to users over the years rather than an asset used to help them reach their goals. And the user base for these apps is only growing. However, note-taking apps aren’t without their own weaknesses and pitfalls.

B2B 10

B2B Technology 10

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Jayson DeMers heads EmailAnalytics, a firm that has created an email analytics tool to visualize data and metrics. “Be Rand Fishkin, Co-founder and CEO, SparkToro. this is the mantra of Jayson.

Customer retention 21

Customer retention Consulting Consulting Marketing 21