solve-pain-points-b2b-ticket-management Blog Related Topics 
TeamSupport
JULY 6, 2020
because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.
TeamSupport
OCTOBER 19, 2020
In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Knowledge is power.
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JustCall
APRIL 5, 2023
The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. What is customer success management or CSM? CSM allows you to manage the various aspects of the customer life cycle.
Nicereply
FEBRUARY 14, 2020
If we don’t provide our customer reference points by setting customer expectations, customers will search out their own reference points. As Professor Ryan Hamilton explains on the Intuitive Customer podcast , humans use reference points to evaluate the world around us. Ever wish you could get inside the head of your customer?
Vistio
FEBRUARY 1, 2022
Listen to the full podcast recording here: Today we have with us Jenny Dempsey, the Consumer Experience Manager for Apeel Sciences and its sister company, FruitStand.com. With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.
Vistio
APRIL 2, 2022
So 2,000 bucks once a year for a corporate membership is a very, very low ticket cost to get plugged into a network of like-minded individuals. And people are coming in from various functional areas, so there’s HR leadership and IT guys, and strategy people, and project managers, and operational leads. That’s amazing.
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