seven-ways-to-optimize-your-existing-service-channels Blog Related Topics 
Uniphore
DECEMBER 27, 2021
“Eighty-seven to ninety percent of CIOs are prioritizing the tech investments for sustained remote work.” “So, the solutions we are taking to them [are designed] to drive efficiency with the existing set of folks they have on the help desk. . “Remote work is here to stay,” states Sathiaraj.
ProProfs Blog
DECEMBER 16, 2020
This impacts the way consumers will spend, travel, shop, and celebrate this season. To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough.
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Quiq
AUGUST 19, 2021
Share This Story The cost of losing one customer is equivalent to seven times the resources used to convert them. Customer retention is the key to improving your business’ profitability. Do the math and then read on to find out some customer retention strategies that can help your business. What Is Customer Retention?
Cisco - Contact Center
SEPTEMBER 3, 2020
In the case of contact centers, companies have also learned to place their agents in multiple locations so that calls can be routed to another contact center site with minimal impact to service when unfortunate situations arise. Devising a plan when no plan existed. Getting Remote Workers Online Around the World.
JustCall
AUGUST 8, 2023
It uses emerging technologies such as machine learning algorithms, natural language processing, and predictive analytics to personalize the shopping experience while optimizing operations. Personalized, Prompt, and Real-time Service AI in Ecommerce allows businesses to offer personalized, immediate, and responsive customer service.
JustCall
APRIL 3, 2023
Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Customer success is the practice of ensuring that your customers achieve their desired outcomes while using your product or service. In this blog, we’ll learn how.
aircall
MAY 26, 2021
During the COVID-19 pandemic, consumers have been even more motivated to buy everything from big items like cars and homes to everyday items like toilet paper from e-commerce sites like Amazon, Target, and Walmart to delivery services like InstaCart and Shipt. Why Are Digital Shopping Trends Relevant?
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