sentiment-arc Blog Related Topics 
GetFeedback
JULY 24, 2018
Others say it’s rooted in customer service and user experience, which tend to influence customer sentiment the most. It is the sum-totality of how customers engage with your company and brand, not just in a snapshot in time, but throughout the entire arc of being a customer. Harvard Business Review.
JustCall
APRIL 22, 2022
Customer experience is the sum total of touchpoints across the customer arc. This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Keep track of customer sentiment . Clare Muscutt. – Bob Hooey.
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