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TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry.
Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. About: We read, and blog about, a lot of content from Call Center Week. Our favorite chart: Customer Service Index Report. A new pricing model, based on pure consumption, seems to be emerging. We’re not surprised!
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Fonolo
APRIL 24, 2018
A new privacy regulation (GDPR) has multiple impacts on call centers that operate in, or provide service to, Europe. About: We read, and blog about, a lot of content from Call Center Week. Our favorite chart: Customer Service Index Report. A new pricing model, based on pure consumption, seems to be emerging. We’re not surprised!
VocalCom
JULY 9, 2018
Self-service options are excellent for saving customers effort. According to Glance, 67% of customers hang up the phone when they are unable to reach a service representative. If you are using chatbots to provide service, make sure that human agents work alongside them. Technology that simplifies the customer experience.
ProProfs Blog
JANUARY 7, 2020
Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . Improved customer service. Your customer service team, of course! Great Customer Service Can Be an Asset to Your Business. Improving Customer Service Standards by Addressing Problems Head-on.
Netomi
NOVEMBER 23, 2022
They want convenience, personalized service , and seamless interactions across multiple channels and touchpoints. This blog post will explore the importance of customer experience and how it can be used as a competitive advantage to drive growth, increase brand loyalty, and ultimately, improve the bottom line.
ProProfs Blog
DECEMBER 6, 2021
29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place. Using a quiz-like form for collecting information has the potential to triple conversions. What is Wufoo?
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