Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

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JustCall

MARCH 9, 2023

If you think call center training is a thing of the past, the data will make you think again. The call center industry has grown to become a $180 billion industry in the United States, which employs over 5 million employees globally. 6 Expert-Approved Tips on How to Build Your Agent Dream Team 1.Train

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JustCall

JUNE 26, 2023

In this blog post, we will detail what an effective lead follow up strategy looks like in addition to detailing some tips and tricks that ensure your lead follow up process has the highest chance of success. However, research has found that it can take up to five contacts for a lead to convert into a new customer.

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OctopusTech

MAY 24, 2022

No two customers are similar, which makes the cold calling exciting and frightening at times. Even today cold calling is an effective marketing strategy to build a list of prospect contacts who might be interested in your products. By using the best tips for cold calling , you will be able to convert cold leads to paying customers.

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Fonolo

MAY 3, 2023

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. What is an Abandoned Call? TIP: Most contact center software will generate a Call Detail Record (CDR).

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NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Other shifts include telcos trying to block calls they deem excessive and labeling calls as spam likely. The days of just loading up a list and cold-calling people are gone.

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aircall

APRIL 7, 2021

Best practices for the rules and etiquette of business text messaging are starting to evolve, however, so it’s important for business owners to get acquainted with them before implementing their own text messaging campaigns. SMS business text messaging was a little slower to catch on than texting for personal use.

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