aircall

JANUARY 24, 2022

The idea of customer support is more than a necessity for post-sale activities. You have many more opportunities to show your customers that you value them from the initial sale to after-care support, customer service, and new sales. Forbes reports that companies lost up to $75 billion in 2018 because of poor customer service.

Call Center 126

Call Center Best practices call center software CRM 126

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. Here are a few tips on how to get the most for your money and improve conversion rates for your business using your help desk software. But like any good tool, live chat is useless unless employed correctly.

Analytics 686

Analytics Sales Banking Technology 686

Nicereply

FEBRUARY 29, 2024

The omnichannel strategy looks into the customer journey — from the first discovery point to the after-sales support. Not just this, WhatsApp also sends direct messages in the chat that talk about new features, help tips, and more. Review analytics to pinpoint the weak links in your marketing and sales funnel.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. The customer experience can be lost when you expect them to jump through hoops. That’s what they’re hired for, good agent support should incorporate the real deal. Watch the full recording here. Allow agents to connect with callers.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

Nicereply

JUNE 2, 2022

Here are six tips you can follow for a stellar social media customer service. Set customer expectations by telling them what hours you’re online instead of having them deal with 8-hour response times due to offline hours. Social media is not just an additional sales channel or advertising platform.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

REVE Chat Blog

FEBRUARY 19, 2020

How to deal with rude customers? In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways such as damage brand reputation. Lower sales – If you do not handle your rude customers properly, they can affect sales by sharing their experience with negative word of mouth.

Scripts 70

Scripts Best practices Feedback Metrics 70

Select VoiceCom Blog

MAY 10, 2023

COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5 Professional call centre outsourcing services can also help boost sales and develop a strong online presence within your sector. billion by 2025.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Unfortunately, with a negative NPS score, you’ve already lost the loyalty of your detractors, many of whom will likely churn soon. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales. Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

aircall

MAY 26, 2021

Whether it’s because they need something, they can’t pass up a great deal, or they’re craving a bit of retail therapy, people shop for many reasons. While sales in brick-and-mortar stores took a nosedive , sales in online stores trended sharply upward. retail sales were completed online in 2020. 36% of sales in the U.K.

Customer Experience 62

Customer Experience Real estate Sales Surveys 62

ProProfs Blog

JANUARY 31, 2020

Pro-Tips to Speak With Clarity. Sometimes, to close a deal, the support teams oversell the products. Pro-Tips for Successful Negotiation. There are high chances the customer may miss upon some essential information that could have led to sales. Pro-Tips to Never Make Assumptions. Pro Tips to Active Listening.

Customer Service 78

Customer Service Customer Support Surveys Feedback 78

SharpenCX

FEBRUARY 16, 2021

The first time I ever binge-watched a show was on Hulu watching Lost years ago (if you know, you know). Here are four ways Hulu puts customer focus at the heart of their strategy–plus a few tips on how you can adopt their strategies in your own contact center. It’s a pretty good deal. And sports. Talk about stellar service. .

Feedback 67

Feedback Entertainment Call Center Customer Experience 67

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. We covered how to make renewals in another blog. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. We covered how to make renewals in another blog. The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base.

SaaS 71

SaaS Upselling Accountability Sales 71

Nicereply

JUNE 7, 2023

Reducing cart abandonment is like trying to fix a leaky faucet, slowly draining away potential sales and leaving you searching for ways to plug the gap. And when they don’t see that as an option, it can deter them from purchasing in search of better deals elsewhere. Let’s face it. The result? You won’t regret it.

Abandon rate 52

Abandon rate Surveys Accountability Benchmark 52

aircall

JUNE 30, 2021

For one thing, it sends new customers emails to share tips on properly setting up the product. As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020. Email: Ring’s Secret to Improve Customer Retention. Professional Services: 84%. Media: 84% .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

SmartKarrot

DECEMBER 10, 2020

However, not all is lost. Although you might not be able to time travel into the future, you can certainly heart the top sales trends and leverage out of it in the times to come. The thing about sales trends is that they can be both your friend and foe at the same time. CRM couple with Sales – a great duo .

Sales 10

Sales CRM Analytics SaaS 10

CrazyCall

FEBRUARY 26, 2019

In everyday situations, we don’t need to follow any specific rules or tips on how to make and take calls. We’ll also drop some tips throughout the article so make sure you don’t miss those! As mentioned in the intro, phone etiquette is not a big deal when it comes to everyday calls we all make. What’s the issue?

Personalization 98

Personalization Entertainment Sales Call Center 98

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

aircall

MARCH 17, 2017

Take the number of customers that you lost last quarter and divide that by the number of customers that you started with. You can also calculate churn based on the number of customers lost, the value of recurring business lost, or the percent of recurring value lost.”. The resulting percentage is your churn rate.

Big data 48

Big data Customer retention SaaS Feedback 48

VHT

OCTOBER 18, 2018

For example, it can notify agents of popular accessories for products or advise customers on useful maintenance tips. Customers not only get their questions answered quickly; they also enjoy the unexpected value of information or deals designed specifically for them. The advantage of callbacks extends beyond the phone.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

REVE Chat Blog

APRIL 20, 2020

As per new research from Newvoicemedia , “An estimated $62 billion is lost by U.S. The more you know about your customers, the more effective will be your sales and marketing efforts. Quick tips to manage online reputation: Respond to online reviews and customer complaints as quickly as possible. Understand customers better.

Feedback 54

Feedback Chatbots Construction Surveys 54

aircall

JANUARY 13, 2017

This means that you’ll never see more than the tip of the iceberg of the consequences of your bad customer service. When dealing with customers, commit to honesty and transparency. Be it sales or support, your team will benefit from having clear objectives for performance. Streamline your sales funnel?

Customer Service 59

Customer Service voip Morale Sales 59

LiveChat

NOVEMBER 16, 2018

Amazon being Amazon, it’s even launched its own browser extension called Amazon Assistant (not to be confused with Alexa) that helps users manage their orders quickly, compare products, get notified about deals on products they care about, and more. is definitely the blog post. What do your blog posts do?

Customer Support 45

Customer Support Customer Care Entertainment Education 45

aircall

DECEMBER 28, 2020

Here are some tips for how to set clear expectations for distributed teams: State expectations simply and clearly. Missed sales. Lost revenue. Three of the biggest issues are developing standards and processes for good communication, shifting to an indirect style of management, and dealing with isolation. .

Analytics 62

Analytics Call Center Agent burnout Metrics 62

aircall

SEPTEMBER 12, 2016

It means that not having the click-to-call component available is significantly harming your business’s sales. Increased Sales and Brand Loyalty. The click- to- call is important in improving your sales and eCommerce in general. Maximise online sales opportunities. Customer experience related to the Click-to-call feature.

Customer Experience 48

Customer Experience Inbound sales voip Sales 48

aircall

OCTOBER 25, 2022

This hard-to-teach sixth sense of sales comes with the intuition of experience. Can these six phone sales tips substitute that experience? What’s certain is that even the most experienced salespeople need to invest significant time and energy into nurturing leads toward closing new deals. You be the judge.

Sales 62

Sales CRM voip Accountability 62

Talkdesk

JULY 24, 2017

I read books and blog posts and listened to podcasts to learn about the startup scene in America. I love the challenges, the struggles, the deals won and the fight to win back deals lost – all of it excites me. That was a tipping point for Talkdesk. So I started teaching myself how to code. You are all in.

Call Center 57

Call Center call center software Enterprise Marketing 57

LiveChat

APRIL 30, 2018

It’s a pretty big deal, isn’t it? Text messaging will not only help you strengthen bonds with your customers, but also it’ll increase your sales. What if it’s lost? Increased customer loyalty and sales ? According to Shopify , 67.45% of online shopping carts are abandoned before a customer closes a sale?

Marketing 31

Marketing Sales Feedback Surveys 31

aircall

JANUARY 28, 2022

They created a system that meshes with your sales method and sales team to produce the best results. This CRM takes your sales process and breaks it into customizable steps within its system. As you complete each step, the system gives you or your team the current status of the sale and what is needed to close it.

CRM 118

CRM Sales call center software Analytics 118

ChurnZero

NOVEMBER 23, 2022

This is a guest article by Stephanie Neale , CEO, Blind Zebra , a sales and client success training company for B2B pros. To avoid hounding your customers for renewals and upsells during the holiday season, try using Blind Zebra’s Q4 deal accelerator. Here’s the four-step process to accelerate your deals.

Upselling 98

Upselling B2B Sales Management 98

JustCall

MAY 14, 2020

Tips To Control The Churn During the COVID Crisis. For instance, the Sales team can share call related information and call recording with the Customer Success team. Especially in these hard times, there’s more to just deals and revenues. Bring back their lost interest. Map Out Your Customer’s Journey.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Tips To Control The Churn During the COVID Crisis. For instance, the Sales team can share call related information and call recording with the Customer Success team. Especially in these hard times, there’s more to just deals and revenues. Bring back their lost interest. Map Out Your Customer’s Journey.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Comm100

DECEMBER 8, 2017

Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them. Studies show that 68% of customers stop dealing with a company because of what they perceive as indifference (this, to customers, breaks the rule of reciprocation).

Advertising 50

Advertising Personalization Customer retention Feedback 50

SmartKarrot

JUNE 10, 2020

So, instead of being lost in the myriad of resources online, I suggest you bookmark this blog which would continue to help you in the long run. In this blog post, we are going to share with you the following resources on CS: Blogs Newsletters Podcasts Books Courses and Certifications. So, here they are. By Lincoln Murphy.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer centricity SaaS 10

GetFeedback

SEPTEMBER 19, 2018

Pro Tip: Embed your survey right inside your Live Agent chat window , so feedback is only a click away. Lost Sales Feedback. Whenever a deal is lost, send the prospect a survey to understand why. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations.

Surveys 79

Surveys Feedback Metrics Sales 79

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Ask your existing customers about their present requirements in this crisis and offer them special deals from your business. Rand Fishkin, Co-founder and CEO, SparkToro. ” 31.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

JustCall

JANUARY 18, 2023

In this blog, we will talk about everything related to inbound calling for businesses. You must work all day long to deal with worldwide clients’ questions. . Sales inquiries are calls from potential customers looking to purchase a product or service. If not, they might have proactively lost the call.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52