CustomerSuccessBox

DECEMBER 12, 2019

These customer success mistakes though look like hacks in the start, eventually lead to massive wastage of time and other resources while giving inadequate results. Can a software developer do sales? For example, if you want the onboarding process to be more effective then one month timeline won’t be enough.

SaaS 59

SaaS Upselling Construction B2B 59

ChurnZero

FEBRUARY 17, 2022

Using Excel as a stopgap solution, we became spreadsheet masterminds and (albeit inefficient) experts at hacking the system to fit our needs. Eliminate the confusion and everyone will have an easier time getting onboard. Invest heavily in the internal onboarding of new CSMs to your team. No one will ignore this!

CRM 52

CRM Chief Customer Officer SaaS Morale 52

GetFeedback

JANUARY 8, 2020

Streamlining customer onboarding . To ensure customers are getting the most value from Sealthwatch, Customer Success Managers (CSMs) are assigned to help onboard new customers. However, due to the product’s wide range of capabilities, the onboarding process can be a grueling challenge of first understanding the customer’s intended use.

Surveys 15

Surveys Customer centricity Engineering Feedback 15

aircall

OCTOBER 11, 2022

With the right combination of tools, skills, and these six proven work hacks, your teams can quickly improve team productivity and performance with an efficiency recapture rate of 85%. How can we call these productivity hacks “proven”? Let’s unpack six hacks that’ll increase team efficiency. #1: Housekeeping over.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

SmartKarrot

FEBRUARY 9, 2022

The worst part is that while product, sales, marketing, and engineering have a vote to increase their respective budgets, resulting in enhanced revenue or engagement, customer success depends on financial metrics like revenue per CSM or customers per CSM. CSMs need to know the latest trends and hacks in customer success.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark Metrics 10

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. Sales, Human Resources, and Marketing need to know how to use social media to reach business and departmental goals. Introduction. Where to Start.

Marketing 45

Marketing Accountability Customer Service Feedback 45

Russel Lolacher

SEPTEMBER 20, 2022

Brass Tack Thinking Blog. She’s the senior manager in marketing solutions at LinkedIn, keynote speaker, writer through her breast hack, thinking brand. Because we see it enough on the posters, we see it enough at the promises of an onboarding, exercise. I’m writing and blogging and publishing books and all this.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

Totango

JANUARY 22, 2019

Optimized customer onboarding. Essentially, you’re growth hacking : identifying a need and providing a solution at the same time as you increase the personal depth of your customer partnership. Optimized Customer Onboarding. With your onboarding process, you’re establishing a customer’s emotional connection to your product.

Best practices 72

Best practices SaaS Upselling CRM 72

aircall

APRIL 5, 2021

There are lots of productivity hacks , both large and small, which you can use to help your team work more efficiently and, ultimately, be more productive. . Well-crafted to-do lists acclimate workers to specific protocols from the moment they’re onboarded. For example, a sales agent needs to take calls as they come in.

Call Center 59

Call Center Best practices Sales Morale 59

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The same goes for salespeople.

Sales 115

Sales B2B Coaching Personalization 115