Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support
Expivia
FEBRUARY 18, 2024
From Human Agents to Strategic Technology Partnerships Traditionally, the core function of a BPO was straightforward: to provide a scalable workforce capable of managing customer interactions on behalf of their clients. However, clinging to this model in an age dominated by digital innovation is akin to standing still on a moving train.
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