Nicereply

APRIL 23, 2019

It’s essential to keep an eye on how things change for your product and team, so you can make sure the support you’re offering your customers is the best option for everyone. What if a customer posts a question but doesn’t receive a timely answer? However, be sure to look at the big picture too. Click To Tweet.

Customer Support 81

Customer Support Accountability Engineering Customer Experience 81

CrazyCall

MARCH 12, 2019

Pretty much everyone would quickly interrupt a caller to inform that they’re not interested in the offer. Yet, you’d consider buying from or at least listening to a person who you’ve made friends with or have met in person, through social media or via email. Remember that in the end, sales are all about relationship.

Sales 67

Sales Personalization Outbound sales Metrics 67

CrazyCall

OCTOBER 2, 2019

Usually followed, reactive, methodology is premised on the assumption that the customer seeks help either via phone or email to resolve his issues. Why cure when you can prevent? You might have heard that question before. Perhaps it was one of those elderly-eternal-knowledge sentences that p**s you off but can’t be denied.

Customer Service 79

Customer Service Surveys Best practices Feedback 79

Russel Lolacher

JANUARY 8, 2022

In episode one of Relationships at Work, I chat with Leslie O’Flahavan , as we discuss how we communicate with each other in the workplace and how incorporating plain language can benefit your relationships with others. Check out all the episodes of Relationships at Work. Connect with Leslie on her platforms: Twitter. PLAY AND SUBSCRIBE.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45

Vistio

JULY 11, 2022

But my journey began a long time ago back in the 90s after graduate school, I worked for the Governor of Massachusetts with a focus on globalization and the emerging role of tech at that time, the first dot-com frenzy at the trade office for the governor. And I love that you said the Dark Arts of BPO. Not at all. The dark world.

Technology 52

Technology Self service Contact Center Analytics 52

CrazyCall

MAY 20, 2019

Spend time with decision makers who get what you are doing. Politicians do it all the time and it is great for business too. You might be an expert, a professional, an intermediate, or a complete newbie. It doesn’t matter. Sometimes, we all need a little advice that will help us make the next decision.

Sales 123

Sales Coaching Scripts Education 123

ProProfs Blog

AUGUST 8, 2019

Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. However, they’d only be regular if the brand delivers good customer service every time. However as time has passed by, many loyal customers started to give up on the brand. And, how’s it done? McDonald’s.

Customer Service 76

Customer Service Airlines Feedback Sales 76