quickly-solve-service-problems-with-five-whys Blog Related Topics 
Nicereply
JULY 28, 2020
When you see their CSAT response, it’s negative, and the comment is about the product rather than the service provided. Why would they do that? They’re actually teaching you how to make your product, service, and business better. Imagine this scene: a customer reaches out with a feature request.
GetFeedback
NOVEMBER 18, 2019
You learn about the customer, about her expectations, about how well you’re performing against her expectations, about how your products and services help her solve her problems, and more. How quickly can we make changes? Why are we asking this? Step 1: set up service recovery. How will we act on it?
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