quality-assurance-qa-is-a-people-problem-not-an-automation-problem Blog Related Topics 
Etech GS
OCTOBER 31, 2018
In this blog we will discuss how the greatest advantages technology can give us is access to this information. Problems With Traditional QA Processes. Problems With Traditional QA Processes. Artificial intelligence (AI) is a vital component of automation and can be a powerful tool when used correctly.
Spearline
DECEMBER 14, 2021
In this blog we explore the importance and benefits of WebRTC test automation during the R&D phase of a product life cycle. If an organization has manual testing in place, the next logical step is to automate the testing process. Also, automated testing allows developers to write more in-depth tests for complex use cases.
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Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. streamline your processes and workflows? If so, a BPO call center partner can help.
ChurnZero
JULY 14, 2022
In this interview, Lexi shares the characteristics of data quality, why you need to conduct data cleanup early and often in onboarding, and how to use ChurnZero as a tool for quality assurance. At the start of implementation, our team outlines every point in the process where they will discuss data quality efforts.
Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Tyler Riddell. Alex Tebbs.
NobelBiz
FEBRUARY 13, 2024
It empowers agents with valuable insights, allowing them to tailor their approach and significantly improve the quality of interactions. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. These features range from managing calls to analyzing customer data.
Vistio
JUNE 10, 2022
Do I have your permission to record this call for quality assurance? . Through those efforts, I quickly learned that people and process go first before technology. Welcome to the Pod, Steve. Absolutely. . First of all, thanks for having me. Really looking forward to this. I had an interesting start. Learned quite a bit.
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