CallSource Insights

AUGUST 6, 2019

You can’t make a sale if a customer doesn’t come to the dealership, and the second-most common initial point of contact with a dealership (after walk-ins) is the phone. Consumers call your dealership because they have a need – and want to see if your dealership can fulfill their request. Create urgency.

Automotive 40

Automotive Coaching Finance Education 40

CallSource Insights

OCTOBER 16, 2019

Getting commitment from callers can be the difference between them choosing you or your competition. Setting real appointments gets buyers through your doors and into the car they are looking for. Your phone is a lead-generator, you need to get serious about selling the appointment to sell the car.

Automotive 40

Automotive CRM Sales Personalization 40

CallSource Insights

MARCH 31, 2020

Here are some talk tracks for home services companies to help guide your call handlers’ during the COVID-19 outbreak. Here are some talk tracks and tips to help guide your conversations with customers during this pandemic. It is important to stress health and safety first for your employees and your customers.

Coaching 52

Coaching Upselling Management Technology 52