OctopusTech

JUNE 24, 2021

Live chat has become a crucial aspect of BPO Services. Thus, live chat is faster as well as more pocket-friendly than any other channel in BPO Services. Companies offering BPO Services can do all this from a single platform. Auto proactive messages based on custom triggers. It also offers efficiency for the support team.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

JivoChat

JUNE 20, 2021

Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce. From major retail brands to automated and live chat services, BigCommerce’s apps have you covered. CRM & Customer Service. Customer journey builder tool.

Accountability 52

Accountability Sales Advertising Abandon rate 52

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

Call Experts

NOVEMBER 12, 2020

A rush in inquiries, sales, and customer support needs can make or break your holiday season! Even customers who shop online will also head in-store. Customers are more active. And, customers demand more. Then, your inventory and customer service teams can prepare accordingly. . Read our blog here.

Management 98

Management Contact Center Business Process Outsourcing outsourcing 98