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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: ยท Maksym Babych. Pratibha Vuppuluri. Alexander M.

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: ยท Maksym Babych. Pratibha Vuppuluri. Alexander M.

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Analytics and the Power of the Human Touch: 5 Predictions for the Future

Etech

These are just two examples of large companies that thought incorporating new and evolving technologies into their game plans weren’t necessary, and ultimately paid the price for those decisions in the end. The truth is new technology is king and it’s constantly evolving. AI Isn’t Going Anywhere and Is Growing Larger.

article thumbnail

Analytics and the Power of the Human Touch: 5 Predictions for the Future

Etech

These are just two examples of large companies that thought incorporating new and evolving technologies into their game plans weren’t necessary, and ultimately paid the price for those decisions in the end. The truth is new technology is king and it’s constantly evolving. AI Isn’t Going Anywhere and Is Growing Larger.