march-reading-list-for-customer-success-professionals Blog Related Topics 
ShepHyken
DECEMBER 14, 2020
Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Here are my top five picks from last week.
Call Experts
MARCH 18, 2020
Check out our list of 15 ways to create productive play every day! . Free Educational Subscriptions: Entire List of Education Companies Offering Free Subscriptions Due to School Closings. . Actors read to Children: FREE children's literacy resource featuring the world's best storytellers reading books aloud.
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Creative Virtual
DECEMBER 10, 2020
This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. Founder & CEO, Chris Ezekiel shared his pride in ‘building a successful, world-leading company over a sustained period of time with an amazing group of people’ in our first blog post of the year.
Fonolo
APRIL 24, 2018
About: We read, and blog about, a lot of content from Call Center Week. For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year.
ClientSuccess
MARCH 20, 2018
Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes.
Fonolo
APRIL 24, 2018
About: We read, and blog about, a lot of content from Call Center Week. For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. Key findings: Reducing customer effort ranks as the #1 customer experience priority for the coming year.
ijgolding
NOVEMBER 28, 2014
As customers continue to experience substandard experiences on a regular basis, many of them are still faced with uninterested, apathetic companies who make it remarkably difficult to get issues resolved. They know a bit about the world of Customer Experience!
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