Provide Support

JUNE 22, 2015

How live chat can help you build stronger customer trust. Many online companies add live chat support to their websites as a means to offer quick and efficient customer service and increase customer engagement. Not many though recognize the value of live chat in creating customer trust.

Advertising 85

Advertising Customer Support Marketing Customer Service 85

Provide Support

SEPTEMBER 14, 2015

5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat.

Sales 77

Sales Personalization Surveys Feedback 77

Provide Support

FEBRUARY 1, 2017

Live Chat Etiquette Tips. More and more websites offer live chat support today so that their customers can get immediate and thoughtful service whenever they need. You cannot ignore the fact that live chat etiquette already exists and customers expect specific behavior and attitude. Read more.

Customer Experience 40

Customer Experience Customer Service 40

OctopusTech

JANUARY 25, 2018

Providing customer support is vital to any organization as it strengthens the company-consumer relationship, special emphasis should be laid on the quality of this service provided be it inbound or outbound call center services , email support, or chat support services. Making Certain They are Talking to a Real Person. You can do this by-.

Customer Experience 48

Customer Experience Call Center Customer Support Personalization 48

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). For more tips on how to make your service more humane and less robotic, check out our post on the uncanny valley of customer service.

Customer Support 169

Customer Support Customer effort Self service Metrics 169

VocalCom

JUNE 19, 2017

While the omnichannel approach makes it easier than ever to engage customers, few channels match the potential of live chat for delivering both great service and increased sales. Here are six tips for optimizing the live chat experience for increased sales and customer satisfaction. Keep customers informed.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

ShepHyken

NOVEMBER 2, 2017

If they offer live chat try it out, what are their responses like, do they: Take too long. Author Bio: Gemma Baker is the Marketing Executive for UK chat box for website provider , Click4Assistance, with a range of digital knowledge within PPC advertising, SEO practices, email campaigns and social media.

Customer Service 192

Customer Service Advertising Scripts Feedback 192

Provide Support

JANUARY 5, 2016

Live chat console tricks for support operators. Today I would like to share with you a few tips and tricks which I personally find very helpful in making the work of the live chat support operator easier and more efficient. Published in Provide Support Blog , 2016. Why wait for an accident! Read more.

Personalization 46

Personalization Best practices 46

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. You can also give tips about how to organize a trip, save money traveling, and prepare the luggage for different places and seasons of the year, for instance.

Engineering 75

Engineering Analytics Best practices Customer Support 75

Provide Support

JULY 22, 2018

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach anyone? Published in Provide Support Blog , 2018. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

Metrics 40

Metrics Personalization Customer Experience Customer Service 40

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time.

B2B 50

B2B Education Sales CRM 50

ProProfs Blog

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 147

Management Chatbots Sales Upselling 147

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Best practices 97

Best practices Customer Service Abandon rate Benchmark 97

ProProfs Blog

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

Wait times 141

Wait times Management Customer Support Customer Service 141

Beyond Philosophy

MARCH 23, 2015

To that end here are 8 important tips regarding establishment of the parameters for a new business relationship: Tip #1: Be yourself. Tip #2: Do as you would be done by. Tip #3: Be sure to give positive reinforcement to behaviors you prefer. Tip #4: Be realistic about what you expect from people. Tip #5: Be Honest.

Accountability 327

Accountability Feedback Personalization Customer Experience 327

Vcaretec

JUNE 6, 2022

Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. Let’s take a look at some of the key customer care channels and provide some tips for maximizing your customer experience during the most critical time of the year.

Customer Care 96

Customer Care Upselling Accountability Customer Support 96

Customer Service Life

SEPTEMBER 22, 2017

This article was originally published on the ICMI Blog on August 22, 2017. As an outsourcer, about 60% of our support volume is still phone, with chat and email making up most of the other 40%. Here are five tips, most of which I’ve learned firsthand, that you should consider before adding your next support channel.

Interactive Voice Response 136

Interactive Voice Response outsourcing Service level Marketing 136

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 67

Customer Service Chatbots Self service Surveys 67

ProProfs Blog

JULY 24, 2019

One of the many channels for offering customer support these days is a live chat software. Customer satisfaction in a live chat relies on several factors including soft skills of communication and impeccable chat etiquettes. Are you keen on providing excellent customer support with your chat tool?

Customer Service 99

Customer Service Personalization Customer Support Best practices 99

Creative Virtual

OCTOBER 3, 2022

This week we are showing love for the efforts of everyone involved with delivering customer service – employees helping customers face-to-face in brick-and-mortar locations; contact centre agents delivering support over the phone, live chat, and social media; team members working behind the scenes to build and maintain customer service tools.

Customer Service 52

Customer Service Virtual Agent Self service Chatbots 52

Nicereply

DECEMBER 29, 2020

Whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast, we are incredibly happy and grateful for you. The way we live and work has definitely changed, and we needed to settle into a “new normal”. 5 Most Favorite Blog Posts Published in 2020. But this year was different.

Customer Support 98

Customer Support Average Handle Time Analytics Customer Experience 98

Nicereply

MAY 4, 2022

Real-time Support with Live Chat. Live chat is one of the most powerful tools in your arsenal to avoid getting ghosted by customers and ensure every eCommerce customer gets exactly what they need. A whopping 46% of customers prefer live chat support as opposed to only 29% for email and 16% for social media.

Best practices 98

Best practices Self service Sales Surveys 98

Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! You can follow his writing on the HelpScout Blog. Subscribe to his blog for great knowledge about elevating your customer service strategy.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ProProfs Blog

DECEMBER 22, 2020

This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. And that’s not the only change businesses had to accommodate while running a contact center for chat support. Why Contact Centers Need Live Chat. And live chat software is one of them.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

ProProfs Blog

OCTOBER 16, 2020

We’ve seen live chat in action as the customer service and support tool. And that’s just the tip of the iceberg. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. Live Chat Sales Funnel: How it Works.

Sales 148

Sales CRM Abandon rate Marketing 148

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. Read more.

Management 70

Management Customer Service 70

Call Center Weekly

JANUARY 24, 2018

For example, Dore Juvenile , winner of the ICMI Global Contact Center Award for Best Social Media Customer Care, uses Facebook live videos to teach their customers how to properly install car seats. Blogging The contact center communicates with customers all day long—via phone, email, chat, etc.

Education 149

Education Contact Center Customer Care Customer Experience 149

Nicereply

OCTOBER 26, 2022

In this episode of Content Pie , we’ve gathered the best blogs on how to communicate reduced service hours. We also have practical resource tips and a podcast you will enjoy listening to. Live Chat Template Social Media Template Email Signature Template Help Center Notice Template Autoreply Template Phone Recordings Template.

Customer Support 52

Customer Support Personalization Customer Service Customer Experience 52

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. One of the most promising methods for improving your conversion rates is through live chat software. If you have already invested in live chat software , are you maximizing your ROI?

Analytics 693

Analytics Sales Banking Technology 693

TeamSupport

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B Customer Support B2C Personalization 89

ProProfs Blog

JULY 3, 2019

No doubt, instant help is their top priority, and live chat is the solution. Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition.

Customer Support 95

Customer Support Best practices Wait times Personalization 95

ProProfs Blog

FEBRUARY 21, 2020

I love using live chat because it’s simple, easy, and helps me get a solution instantly. Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. But even with live chat, your operators are bound to commit mistakes.

CRM 165

CRM Personalization Customer Support Feedback 165

Nicereply

DECEMBER 14, 2022

Yes, the power of artificial intelligence influences many fields of our lives, not only the customer service world. In today’s episode, we’ll look at our most useful pieces focused on AI , chatbots , and automation written on Nicereply’s blog to date. In this episode, we chose a trend that is getting stronger every year.

Chatbots 52

Chatbots Customer effort Customer Support Customer Service 52

Customer Service Life

NOVEMBER 30, 2017

It’s always a privilege to be able to contribute to articles on various blogs and there have been a number of such contributions lately. 37 Tips To Improve Call Quality Monitoring In Your Call Center. I especially appreciate Tip #5 which is “Simplicity as a service.” Trust is foundational to all relationships.

Contact Center 91

Contact Center Call Center Customer Service Customer Support 91

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

Healthcare 75

Healthcare outsourcing Sales Technology 75