Guest Blog: “Zhuzhing Up” Humans in the Contact Center
ShepHyken
JUNE 28, 2019
As futurist Byron Reese points out , “Technology is really good about creating new good high-paying jobs, and it, in turn, destroys low-paying, lower-skilled jobs … the question to ask is not whether the people whose jobs are replaced by automation can do the new jobs. Technology replacing humans. That’s what we all fear.
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