Enghouse Interactive

FEBRUARY 18, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we saw the significant advantages that successful companies * achieved when using AI and UC – both on a standalone basis, but with even more success when they combined them. Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts .

Contact Center 56

Contact Center Analytics Self service Finance 56

Select VoiceCom Blog

MARCH 1, 2023

Read our comprehensive infographic below and learn how to maximise these ideas for your business. Offering 24/7 customer support is one good customer service component and one of the first factors that will drive repeat buyers. Besides availability, customers consider channels in deducing “good customer service.”

Customer Service 52

Customer Service Self service Wait times Chatbots 52

ProProfs Blog

MAY 1, 2020

In short, it is essential for your business to create a customer service training program to improve customer experience and loyalty. More than 90% of non-returning customers who leave after having one bad experience with the company will leave without complaining. Helps you track how far they’ve reached through insightful reports .

Customer Service 128

Customer Service Customer Support Education Feedback 128

Select VoiceCom Blog

OCTOBER 3, 2022

In case you didn’t know, data is now the world’s most valuable asset , surpassing oil. If you want to know more about customer data and how call centres protect it, this infographic can guide you! If you want to know more about customer data and how call centres protect it, this infographic can guide you!

Personalization 52

Personalization Accountability Business Process Outsourcing Engineering 52