SmartAction

DECEMBER 12, 2023

With our conversational AI platform and our proprietary intent-building process, we’ve cut virtual agent design and deployment time by 85%, offering our clients not just speed, but unparalleled efficiency and effectiveness. .” Our solutions have always been at the forefront of AI technology. Reach out today.

industry standards 52

industry standards Customer Service Automotive Virtual Agent 52

Creative Virtual

APRIL 21, 2022

Self-service options like chatbots and virtual agents are increasingly preferred by customers, but they can’t – and shouldn’t! completely replace human contact center agents. Forward-thinking companies are using conversational AI to intelligently route customers to the right agent the first time.

Customer Support 105

Customer Support Interactive Voice Response Virtual Agent Contact Center 105

SmartAction

DECEMBER 8, 2023

The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents. The once overburdened agents found themselves focusing on more complex, engaging tasks. It was a game-changer. Reach out today.

Virtual Agent 79

Virtual Agent Contact Center Upselling Interactive Voice Response 79

SmartAction

NOVEMBER 1, 2023

Conversational AI can be used in any industry for various use cases, including billing and payments, collection, authentication, claims, order management, scheduling, and reservations. Our virtual agents can solve 80% to 90% of customer problems. Our virtual agents can solve 80% to 90% of customer problems.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

SmartAction

JANUARY 11, 2019

AI-powered virtual agents present significant potential to improve the customer experience (CX) via call center automation. Using cloud-based conversational AI to enhance existing IVR and contact center platforms helps companies deliver the natural language IVR experience that customers prefer and expect.

Virtual Agent 45

Virtual Agent Contact Center Interactive Voice Response Call Center 45

Call Design

AUGUST 9, 2021

The Genesis of Automation and IVR. Attempts to automate phone-based customer interactions have been around for decades. First-generation IVR (interactive voice response) systems were one of the first systems to automatically interact with a customer through voice recognition and/or keypad inputs.

Interactive Voice Response 78

Interactive Voice Response Chatbots Coaching Virtual Agent 78

Stafford Communications

SEPTEMBER 10, 2019

How Call Center Artificial Intelligence is Transforming the Industry. Artificial intelligence (AI) is having a major impact in many industries, including call centers. While many fear that AI will soon replace live agents on the other end of the phone, nothing can substitute the human touch a live agent can provide.

Call Center 61

Call Center Interactive Voice Response outsourcing Virtual Agent 61

Stafford Communications

SEPTEMBER 10, 2019

How Call Center Artificial Intelligence is Transforming the Industry Artificial intelligence (AI) is having a major impact in many industries, including call centers. While many fear that AI will soon replace live agents on the other end of the phone, nothing can substitute the human touch a live agent can provide.

Call Center 52

Call Center Interactive Voice Response outsourcing Virtual Agent 52

Hodusoft

OCTOBER 19, 2023

Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. without speaking to an agent.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

SmartAction

NOVEMBER 30, 2021

pay my loan, check my balance, or transfer funds," which became the new way to start a customer service conversation through traditional speech IVRs around 2016. Across different industries, use cases, and customer interactions, there’s now an opportunity to leverage AI in a whole new way with an intelligent front door.

Virtual Agent 83

Virtual Agent Interactive Voice Response Contact Center Customer Experience 83

ShepHyken

DECEMBER 8, 2017

But, the industry landscape is changing, with CX becoming the new battlefield. For instance, IVRs and artificial intelligence enabled Chatbots can make the customer service easier and efficient. Chatbots which work like virtual agents can solve basic query and transfer a call to ‘live agents’ in case of escalation.

Contact Center 112

Contact Center Customer Service Chatbots Virtual Agent 112

SmartAction

OCTOBER 19, 2022

When there is an inconsistent experience, everyone gets frustrated because of the repetitive data collection by chatbots, IVR, and live agents. For instance, if a client switches from a conversation with an AI chatbot to a phone call, the IVR is unlikely to know that the user had just been conversing with the bot.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

APRIL 4, 2023

Instead of the simple “command-and-control” capabilities offered by Siri and Alexa, chatbots are now able to have two-way conversations that encompass the vagaries that typify most human interactions. “Is It’s the next level of conversation – what AI industry leaders are calling “Complex Voice” interactions – that they aren’t able to engage.

Virtual Agent 87

Virtual Agent Chatbots Self service Banking 87

Uniphore

JANUARY 21, 2022

The global pandemic accelerated digital transformations across every industry, including healthcare. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. Healthcare consumers are overwhelmed and frustrated.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

SmartAction

APRIL 15, 2019

This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handled by live agents. This is the first of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Automate More with Virtual Agents.

Self service 59

Self service Virtual Agent Interactive Voice Response Best practices 59

BlueOcean

OCTOBER 4, 2023

Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

SmartAction

DECEMBER 15, 2021

Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. With easily scalable virtual agents, hold times are eliminated. to self-service for over 100 types of interactions, from the most common to the most nuanced. Customers are greeted with “How can I help you today?”

Contact Center 78

Contact Center Virtual Agent Agent burnout Self service 78

OctopusTech

JUNE 8, 2022

For example – customers can check their account balance using automation software that converts interactive voice response (IVR) to automated speech recognition (ASR). It also helps to verify the identity of customers before connecting any call to an agent. Automated interaction with customers.

Call Center 62

Call Center Interactive Voice Response First call resolution Chatbots 62

SmartAction

MARCH 7, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. The benefits of Conversational AI are compelling, and companies are waking up to the value of deploying IVA in their business – both in 2023 and beyond.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

SmartAction

JANUARY 16, 2020

Much like Winona Ryder, while traditional IVRs faded into obscurity in the early 2000s, voice control is having its Stranger Things come back. In the next five years, industry experts predict that nearly every application will integrate voice technology in some way. Talk is the new Type. Ok chatbots, you’ve had your fun.

Virtual Agent 54

Virtual Agent Self service Government Healthcare 54

Creative Virtual

JULY 18, 2019

Plagued by long wait times, agents dealing with inadequate or incomplete access to information and a disconnect from digital channels, contact centres are struggling to meet customer service expectations. Chatbots and virtual agents can only give accurate responses if they are backed by a knowledgebase with accurate content.

Interactive Voice Response 40

Interactive Voice Response Chatbots Virtual Agent Self service 40

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

SmartAction

MARCH 6, 2019

In November 2018, SmartAction’s AI-powered virtual agent solution was successfully tested by Avaya in its DevConnect program, a developer community and marketplace for third-party products that interoperate with Avaya technology ( read news release ). SmartAction is the leader in AI-powered virtual agent automation for voice and chat.

Virtual Agent 9

Virtual Agent Self service Contact Center Interactive Voice Response 9

SmartAction

SEPTEMBER 5, 2018

Frustration may ensue, voices might get raised, and after 45 minutes on the phone, you’re left jaded. Everyone has their own story, no matter if it is in financial, healthcare, insurance, retail, utilities, or travel industries. portion of a call, only now it is handled by virtual agents. Repetitive Inbound Conversations.

Call Center 40

Call Center Virtual Agent Automotive Entertainment 40

Uniphore

JUNE 10, 2021

Direct your Callers to Effortless Digital Customer Service With Visual IVR. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. Most stated that it took anywhere from one to several months for an agent to become proficient. Call Volume During COVID-19. Read More.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98

Aspect

MAY 15, 2018

That’s a jaw-dropping compounded annual growth rate of about 25%, and you can’t find many industries with that kind of sustained growth expectations. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. billion in 2025.

Contact Center 68

Contact Center contact center workforce Airlines Virtual Agent 68

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. AI agent An NLP-enabled virtual agent can be deployed to support customers, which lets your reps focus on critical tasks.

voip 52

voip CRM Enterprise Call Center 52

Global Response

APRIL 17, 2023

That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Calabrio

JANUARY 6, 2016

billion devices are connected to the web, a phenomenon industry folks refer to as “The Internet of Things” (IoT). A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. The pace at which technology marches forward is just incredible.

Contact Center 53

Contact Center Analytics Self service Wireless 53

Uniphore

JULY 21, 2021

According to Gartner, this is especially important for industries with complex processes, like media and banking. The right solution should be able to adjust based on the maturity of the customer relationship to offer a personalized experience.

Best practices 52

Best practices Customer Service Management Contact Center 52

Uniphore

OCTOBER 21, 2021

This merger adds a new level of best-in-class automation to real-time agent-assisted interactions, and a superior agent performance and customer experience. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Superior Business User Friendly UX.

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75