industry-leaders-agree-successful-sales-enablement-focuses-on-conversations-not-content Blog Related Topics 
Totango
MAY 17, 2023
Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.
Callminer
MAY 11, 2020
Leveraging interaction analytics software not only provides insights into your employees’ performance, but it also offer clues about employee satisfaction, enabling managers to take proactive action before a dissatisfied or disgruntled employee becomes a more serious concern. Bridgette Norris. Frank Spear. Chane Steiner. Stefan Chekanov.
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Balto
AUGUST 3, 2022
As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Subscribe to future Conversation Excellence Lab reports. Share on Twitter. Share on Facebook.
Callminer
SEPTEMBER 5, 2017
Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. They guarantee perfect delivery of information and legally binding statements on every call and enable agents to use a simple tool to follow complex conversational processes. Nabahat Shanza is a professional content writer for the blog of Dialer360.
8x8
OCTOBER 17, 2018
This post is part of a series focused on the manufacturing industry highlighting emerging trends affecting the employee and customer experience. The manufacturing industry is on a tear. Strong growth, almost euphoric sentiment and the highest productivity improvements of any industry indicate manufacturing has its mojo back.1
Vistio
JULY 11, 2022
I think it’s a complicated industry. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd. Welcome Steven, can I record this call for quality assurance? Absolutely Hailey. And thank you for having me on this beautiful Wednesday morning here in Northern Virginia. Not at all. The dark world.
RichCall
SEPTEMBER 13, 2017
As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Contact Center and CX Research and Reports.
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