aircall

SEPTEMBER 18, 2018

It’s a tough time to be reading news headlines if you happen to be a human working in customer service: 85% of Customer Service Interactions to be Handled Without Humans By 2020. 67% of Customers Prefer Self-Service to Speaking With Reps. Nykki Yeager | Head of Customer Success @ Figma.

Customer Service 66

Customer Service Self service Call Center Customer Support 66

aircall

OCTOBER 16, 2017

The largest gathering of service professionals in the world takes place in the exact location most of them would never want to be: an enormous sales conference. That alone tells you all you need to know about the quality of customer service programming at Dreamforce. Evolve Your Community and Your Customer Experience.

Customer Service 48

Customer Service B2B Contact Center Call Center 48

Vonage

JANUARY 5, 2017

In the age of social media, smartphones and self-service, things are very different. Today’s customers are screen-addicted, hyper-connected and harder to please than ever. To help you keep up with their sky-high expectations moving forward, here are five ways your company can improve its service offering for the customer of tomorrow.

Self service 59

Self service Marketing Sales Customer Care 59