24-7 InTouch

FEBRUARY 9, 2023

New technology is transforming the industry as more patients expect experiences that align with their digital-first daily lives. Health leaders are realizing that improving the patient experience should be a top priority, whether virtually or in-person. So how can today’s health technology companies address this issue?

Technology 52

Technology Healthcare Chatbots Consulting 52

RichCall

SEPTEMBER 13, 2017

Here are the experts: @Jon Arnold , an independent research analyst with a great blog. Shep Hyken , Customer Service and Experience expert – hyken.com. Dave Michaels , founder of TalkingPointz, covering enterprise communications and IoT. Contact Center and CX Research and Reports. of companies. omnichannel. self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Avaya

SEPTEMBER 7, 2017

Consider how much has changed over the last decade in terms of technology and the customer experience (CX). And the concept of a platform that seamlessly integrated various channels and devices to deliver consistent, contextual, end-to-end experiences? About 10 years ago, the first iPhone would be hitting the U.S. market soon.

Customer Experience 67

Customer Experience Contact Center Analytics Finance 67