how-to-use-guru-context Blog Related Topics 
Fonolo
NOVEMBER 7, 2018
It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. And, you know, we’re here to help. Our thanksgiving gift to you? Service Levels.
Kayako
SEPTEMBER 8, 2015
All of us agree that we don’t like ninja.). Up till now here on the Kayako blog we’ve used the terms agents, reps and customer experience professionals interchangeably when we’ve been writing about customer experience teams (across support, service and success). What is your job title? Does it accurately describe what you do?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
bold360 Blog
AUGUST 18, 2020
As legendary management guru Peter Drucker once wrote, “that which gets measured, gets done.” COVID-19 and today’s almost fully remote workforce have forced many organizations into “scramble mode” as they’ve rapidly adopted digital-first approaches to employee and customer experience (EX and CX). Trends Shaping Customer Engagement & CEM.
Clarabridge
OCTOBER 8, 2015
Use customer feedback to showcase your successes! An omni-source Voice of the Customer (VoC) program goes beyond surveys to sources such as social media comments, third party review sites, inbound calls, online chat, blogs, forums, internal business data, and more. Working toward that next big promotion? Build trust for the data.
ClientSuccess
OCTOBER 17, 2018
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. How has it helped you? ”. Mentor Questions. Let’s get started!
SmartKarrot
NOVEMBER 2, 2020
In this context, we reached out to business owners, influencers, startup founders to know what customer retention tactics they are using in the coronavirus pandemic. The best way to know how to retain customers is to hear it from other business owners who do just the same. What do Experts have to say?
Hodusoft
FEBRUARY 22, 2024
The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.
Expert insights. Personalized for you.
182 
Let's personalize your content