how-to-get-your-company-on-the-same-page-with-guru Blog Related Topics 
Customer Guru
MAY 16, 2018
If you would like to see your business grow and prosper, customer satisfaction is not only important but also necessary. Understanding how customers view your products, services and company is invaluable. It is only after you understand their point of view that you know your strengths and weaknesses. Bill Gates.
JustCall
MARCH 28, 2023
Your sales and support agents are at the heart of your business. In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. Let’s start!
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Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. Statements like, “Chatbots will automate X% of your customer interactions” and “Your competition is working on a chatbot as we speak” have been uttered in my presence. How could there be anything better? Hint: Focus on Agent Performance.
The Center for Client Retention
AUGUST 28, 2017
Most companies do not understand this concept or its value. Associates who work for companies on the frontline somewhat get it, but in reality they do not see the customer as an asset that can either be increased or diminished over time. We became instant friends and knew we were on the same page about the value of the customer.
ClientSuccess
OCTOBER 17, 2018
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. How has it helped you? ”. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. Let’s get started!
Kayako
AUGUST 18, 2016
A good customer service job description—one that will get you qualified matches—accomplishes the following: Describes what the job entails. A good customer service job description—one that will get you qualified matches—accomplishes the following: Describes what the job entails. Consider the tone of your posting, as well.
SmartKarrot
NOVEMBER 2, 2020
In this mix, it is necessary to find efficient ways to sustain your business. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.
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