ChurnZero

AUGUST 27, 2021

This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Metrics 52

Metrics Upselling B2B Accountability 52

Call Experts

DECEMBER 19, 2018

Below we have highlighted a few tricks and strategies to deal with holiday season spikes to balance your workflow and ensure the best customer service for your clients and customers. Uninterrupted communication. The most critical issues occur when your team is not prepared for the seasonal spikes.

outsourcing 58

outsourcing Call Center Answering services Contact Center 58

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Register Now. Amanda Binns.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Amity

DECEMBER 9, 2016

Ever log on to your computer in the morning and immediately get that sense that you’re drowning? The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers.

Marketing 109

Marketing SaaS Sales Surveys 109

CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. Really unique experience! Your greatest advocate is your past customer. But there’s one thing all of them have in common.

Sales 133

Sales Consulting Consulting Coaching 133

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. Each stage requires unique forms of communication and sales strategies.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, Why choose VoIP after all?

voip 40

voip Interactive Voice Response Analytics Sales 40

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Why customer trust is important for brand loyalty.

Education 84

Education Best practices Feedback Personalization 84

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show.

Education 40

Education Metrics Marketing Journey mapping 40

Feedback

OCTOBER 26, 2016

If you were born after 1994, you don’t need to Google “ social experience management.”. You are probably managing your own social experience as you read this article. What is Social Customer Experience Management? But you might not know that you are already doing it. . look in the newspaper. This you already know.

Customer Experience 45

Customer Experience Management Morale Feedback 45

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Download Now.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

CrazyCall

APRIL 16, 2019

Close your eyes, lightly fall asleep and recall this exact dream…. Your business relies on calling, maybe you have a call center, do you? Your agents provide excellent customer service, thus your customers are happy to be your customers. You are a business owner. Nice, right? Let me tell you.

Best practices 70

Best practices Call Center Scripts Metrics 70

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers.

Morale 11

Morale Customer Service Management Construction 11