Customer Guru

JULY 25, 2018

In several of my early discussions with clients, when I ask them to read every customer comment and act on the feedback to improve customer experience, I am told “We already know what is ticking off our customers and we are working on solving those issues. .” Here they are: 1. It tells what customers are not unhappy about.

Feedback 93

Feedback Customer Experience 93

Customer Guru

APRIL 24, 2018

All this while we have been talking about how companies can improve customer experience. Here are a few ways how customers could actually help companies in improving customer experience: Don’t just complain, appreciate wholeheartedly when delighted. What should customers do to claim great customer experience from any business?

Customer Experience 103

Customer Experience Feedback Banking Service level 103

Customer Guru

MAY 1, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. We invite our readers to comment and ask questions on challenges they might be facing in their organizations when setting up a customer-centric culture.

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

Customer Guru

OCTOBER 2, 2018

How amazing is it that Customer Experience Day 2018 coincides with the birthday of Mahatma Gandhi – one of the greatest leaders of all time. Customers can be acerbic and might make some scathing comments on you. Don’t believe us? Read on to know more! Isn’t this the cornerstone of customer experience?

Big data 63

Big data Customer Experience 63

Up Your Service

APRIL 30, 2017

Through perspective-changing insights and case studies, you will learn how the world’s best performing companies have changed the game through service – and how you too can follow this proven path to an uplifting transformation. Why is this worth noting, and sharing? Uplifting Service book review by Daniel Rimmelzwaan.

Technology 75

Technology B2C Government Service level 75

Fonolo

NOVEMBER 15, 2017

If these 9 characteristics sound familiar to you, then there’s a good chance you’re a customer service guru: Sign #1: You Never Lose Your Cool. Sign #3: People Always Tell You How Optimistic You Are. You let things roll off your back and everyone around you wonders how you show no sign of anger or frustration.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Customer Guru

MAY 22, 2018

Interestingly, some might wonder whether corollary is true as well, i.e. successful organisations really have better-engaged employees? And what if the stream were to flow backward, can the success of a business result in better engagement? Before we start pondering these questions, let me remind you that ‘correlation is not necessarily causation’.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Clarabridge

OCTOBER 8, 2015

An omni-source Voice of the Customer (VoC) program goes beyond surveys to sources such as social media comments, third party review sites, inbound calls, online chat, blogs, forums, internal business data, and more. Working toward that next big promotion? Use customer feedback to showcase your successes! Build trust for the data.

Feedback 63

Feedback Metrics Surveys Customer centricity 63

ShepHyken

FEBRUARY 12, 2018

I have added my comment about each article and would like to hear what you think too. Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand by Lisa Callahan. My Comment: SuperOffice has been sharing some great content, and this article is no exception. Moore, Executiv e Editor at MarTechExec.

Customer Service 195

Customer Service B2C B2B Feedback 195

Customer Guru

AUGUST 1, 2018

Written by Vivek Jaiswal | Co-founder, Customer Guru. This is a sure fire way of how NOT to be successful with NPS. Of course, this requires a fundamental shift in how customer feedback is viewed. Are you adding NPS as just another question in your customer satisfaction survey?

Feedback 90

Feedback Surveys Metrics Upselling 90

ProProfs Blog

JUNE 5, 2020

Claire Boscq-Scott Global CX Guru, Keynote Speaker. The COVID-19 pandemic has pushed businesses to dodge bullets and the global economy is in dire straits. While the number of positive cases increases, the negative scenarios keep piling up. . You look to adapt and you survive; you refute and you are out of business the very next day.

Customer Service 214

Customer Service Customer centricity Metrics Customer Support 214

Customer Guru

JANUARY 23, 2018

In this blog, we have picked up some wonderful toons from the blog of CX expert and best-selling author, Shep Hyken. If you, rather, give them reasons to justify why ‘there is nothing you can do about it,’ imagine how they would feel! For this, your customer service skills must be par excellence.

Customer Service 116

Customer Service Scripts Banking Personalization 116

Customer Guru

JULY 20, 2018

Apart from this, they review the goals of every service employee and ascertain how far off the baseline everyone is. Tough global competition has forced companies to rethink their business strategies and come up with innovative and different ways to manage their customer portfolios, along with looking to improve service interaction.

Customer centricity 110

Customer centricity Metrics Coaching Employee engagement 110

Branch Mesenger

AUGUST 29, 2018

It's crucial for today's hiring managers to understand what to look for as well as upper management to see how implementing even the smallest changes and simplest tactics can help to propel a brand culture to one that embraces employees and sets them up for success. How to hire employees who care. ?? Great Clips. Sam's Club.

Journey mapping 63

Journey mapping Employee engagement Feedback Airlines 63

Customer Guru

JULY 10, 2018

Companies that invest in building positive customer experience tend to achieve higher customer satisfaction rates, reduced customer churn and, in turn, improved business revenues. A great customer experience is a sure-shot way to strengthen the bond that organizations share with customers. Source: Pexels.

Customer Experience 115

Customer Experience Advertising Engineering Feedback 115