how-to-cash-in-on-contact-center-failures Blog Related Topics 
NICE inContact
NOVEMBER 28, 2018
If you’ve manage an aging contact center, then you’ve probably identified several inefficiencies which limit your success. Maybe its call volumes that exceed contact center capacity. Responsible business leaders will always want to know how a big investment will either bring in more revenue or contribute to more profit.
Customers That Stick
OCTOBER 16, 2014
She recovered later having agent and management roles in contact centers. Melissa enjoys “on the job” coaching with front-line center leaders responsible for improving agents’ service and sales skills. She loves to blog about #custserv #cctr and #cx. I loved ringing that cash register!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
aircall
JUNE 28, 2022
By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. We’ve decided to open our books, YES, you read right: We are making Aircall revenue public! . But let’s cut the s**t ??
ProProfs Blog
DECEMBER 12, 2019
How do you make your company customer-centric? . when and how they need it.” – Steve Benson, Founder & CEO, Badger Maps. . It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” – Shep Hyken, Customer Service & Experience Expert, Hyken. Customer Service Quotes.
Tenfold - Contact Center Blog
JULY 12, 2018
A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. Here are eight strategies to help in your journey to contact center management success. Just winging it in the contact center arena almost always leads to failure.
CrazyCall
JANUARY 24, 2019
How can you prepare a sales strategy plan that is bullet-proof? Pessimistic by nature or unhappy people tend to hang on to failures, which make them unable to deal with rejections in a productive way. Persistence – sales work in a timeframe, like any human contact. “I can sell anything; just give me a product!”. That’s all.
The Center for Client Retention
NOVEMBER 14, 2018
Department stores have become damaged through perpetual deep discounting and their failures to motivate staff and excite consumers. Customers value experiences, and so the more successful we are in creating a great shopping experience, no matter how they’re choosing to shop, I think the better our business will be.”
Expert insights. Personalized for you.
48 
Let's personalize your content