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How to Calculate the True Financial Cost of Contact Center Downtime

Talkdesk

The financial cost of a contact center outage can have a devastating impact on an organization. From lost productivity to customer recovery efforts, it’s important to understand and measure the costs of downtime.

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How to Choose a Small Business Phone System

aircall

Among the considerations, you’ll need to think about the costs, features, and your needs for inbound and outbound calling. . To find the right features and options for your small business phone system , it helps to have a basic understanding of how different types of phone systems work. What Is a Small Business Phone System?

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

In this blog, we will go in-depth, covering everything from what is IVR (and multi-level IVR) and IVR call centers meaning to their benefits and the steps involved in IVR setups. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. What is Multi-level IVR?