Remove how-monitoring-your-ivr-helps-predict-and-reduce-fraud-in-the-contact-center
article thumbnail

What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

PCI DSS is a set of strict regulations created to protect private financial information and prevent credit card fraud. To train and evaluate call center staff. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions.

article thumbnail

How to Get a Business Phone Number- A Complete Guide

JustCall

Do you have a dedicated phone number for your business? The business phone number is one of the main points of contact for customers. How do you get one? In this blog post, we will help you answer all these questions. Failure to do so can cost your business loyal customers and turn away potential leads.

voip 98