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Top 10 Effective eCommerce Tools to Boost Conversions & Improve ROI

ProProfs Blog

You must be willing to invest in some additional tools to ensure your business sustains against intense competition. Especially when your competitors have already invested in them, they become a necessity for you too! The market is full of similar tools with comparable functionalities. Website and traffic analysis.

Analytics 112
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11 Live Chat Mistakes You’re Making and How to Avoid Them

ProProfs Blog

Has it leveled up your customer support process? That’s because you get to save a lot of time since you can manage more customers and website visitors at the same time. Plus, you can skip those long calls too. But even with live chat, your operators are bound to commit mistakes. So, let’s dive in!

CRM 165
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Scary but True, Pt. 1: How Marketing Gets Out-Marketed

Mindtouch

Being a Marketer is both a blessing and a curse: on the one hand, you’ve got a pretty hefty budget with which to do creative and entertaining campaigns. How stoked do you think the first person was who came up with the “Free Car to the Last Person Touching It” campaign? your product documentation. A Pop-up Ad!

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Starting a Successful Business Requires a Great Looking Website

CSM Magazine

Yet, despite the number of people leaving their jobs, the unemployment rate is around 3.3%. Yet, the question remains, where have all the workers gone with the low unemployment rate? Others have started new businesses, websites, and blogs. The Power Of Your Website. Help customers “find” your business.

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Best Customer Service Companies of 2016 That Simply Killed It

aircall

This year on the Aircall blog, we’ve looked at quite a few ways how to improve your business’ customer service. We’ve cherry-picked the very best apps to empower your team. We’ve looked at which skills your team should cultivate. Customers can also look to self-service, via the forums or Amazon Co-Pilot.

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What Is Proactive Customer Service and 6 Ways to Deliver It Like a Pro

CrazyCall

Why cure when you can prevent? Of course, your grandma was relating to diseases and the fact that it’s much better to eat healthily and not get sick than get sick and then cure the disease with drugs. And to rephrase your grandma’s wisdom, it would be: Why be reactive when you can be proactive?

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Customer Service Recovery Guide: Steps to Make It Right

ProProfs Blog

Yes, this is wrong, and that’s how people reacted when they read the news. There are so many things that can go wrong, such as: The customer might be edgy/rude. With a good customer service recovery process in place, your company can: Increase the number of loyal customers substantially. Improve the overall reputation.