Nicereply

SEPTEMBER 7, 2021

When done well, support enablement will result in happier employees, happier customers, and a more polished product. In this article, we’ll learn what support enablement is, why it’s important, and how to make support enablement a part of your organization’s culture. Why spend your time enabling your support employees?

Sales 100

Sales SaaS Customer Support Best practices 100

GetFeedback

JANUARY 31, 2020

NPS is often used for capturing the sentiment from an end-to-end customer experience, but some times, it can be used to fully personalize your customer experience strategy. Increase employee happiness for a better customer experience. Employees come first. Competition for customer loyalty is stronger than ever in 2020.

Customer Experience 92

Customer Experience Brand ambassadors Feedback Surveys 92

Customer Guru

MARCH 7, 2018

This International Women’s Day, we at Customer Guru would like to honor women CX professionals and entrepreneurs who are working relentlessly to make the lives of their customers happy. Read how Kanika built one of the most customer-centric Private Jet and Helicopter companies in India.

Customer centricity 113

Customer centricity Education Finance Benchmark 113

Nicereply

APRIL 13, 2021

But data helps us do our jobs, and ultimately helps improve the customer experience. Average handle Time , or AHT , is a metric used traditionally in contact centers where the point of contact is immediate (meaning phone calls or live chats, not email). How to calculate Average Handle Time (AHT).

Average Handle Time 98

Average Handle Time Metrics Contact Center Customer Support 98

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. In this blog post we have discussed the benefits of multi-tenant contact center software for both BPOs and their clients and how it enhances customer service operations. Drucker once said “Do what you do best.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Education Services Group

MAY 6, 2021

Employee anxiety. Your employees and managers must understand the value and role of a Customer Success Manager, and the skills and attributes it takes to be an awesome CSM. This project would take five years to complete, and Company ABC wanted to use our subscription service for those five years. Loss of second-order revenue.

Accountability 92

Accountability Construction SaaS Sales 92

Fonolo

MAY 7, 2015

Simply knowing how to run a call center isn’t enough for success. Below we look into some of the things call center managers must do every day to be successful, along with tips on how to execute them. So, why not use them as a means of providing feedback? Act as a True Leader. Talk to Your Support Agents.

Call Center 126

Call Center Management Contact Center Coaching 126