Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. No company can afford to be a customer service laggard.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

SmartKarrot

APRIL 28, 2022

Companies that harness the power of AI stand to propel themselves into a whole new stratosphere of success. What can you do to make sure your AI project does not fail? There are quite a few good reasons why the AI project can fail. You can work around them and avoid project failure by knowing these reasons.

Finance 10

Finance B2B Consulting Consulting 10

Fonolo

SEPTEMBER 14, 2023

In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover. In this blog, we’ll discuss how to create goals that will take your call center to the next level.

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91

CrazyCall

MAY 20, 2019

You might be an expert, a professional, an intermediate, or a complete newbie. Yet, you wouldn’t like to fall behind your competition and what they’re doing. Yet, you wouldn’t like to fall behind your competition and what they’re doing. Find your favorite ones and make them stick with you! It doesn’t matter.

Sales 123

Sales Coaching Scripts Education 123