Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%
NICE inContact
JUNE 20, 2018
You may be familiar with the Hoveround name, even if you haven’t used it products. That’s because Hoveround is the largest direct-to-consumer manufacturer of power wheelchairs in the U.S., But Hoveround’s contact center, which plays a pivotal role in servicing current customers as well as calling prospects, just wasn’t keeping up.
66 
Let's personalize your content