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Global Response
JULY 30, 2023
Are chatbots actually beneficial for call centers, or are they really just a new fad? At some point, call centers will need to take chatbots seriously, considering: Can chatbots speed up our workflows and operational efficiency? 72% of consumers want to be able to find answers themselves without having to call customer service.
Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.
UJET
DECEMBER 17, 2019
Customers called support agents through a switched telephony network and talked through issues at length. Technology has evolved significantly and created better live communication channels, not specifically for support, but for general interactions. Customers aren’t concerned with how a company wants to engage with them.
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