Florida’s City Furniture Gains Reliable Data and Performance Visibility
NICE inContact
JANUARY 24, 2019
Meaningful data and reporting are critical elements for any contact center. Without an accurate read on performance and the quality of the service being provided to customers, managers can’t know where—or how—to improve. But with 29-and-counting showrooms around the state, the company’s contact center had expanded by 40 percent!
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