NICE inContact

JULY 25, 2019

Recruiting excellent agents can be a challenging task. Retaining call center agents doesn’t occur by chance, it happens by implementing practical, proven retention tactics. Retaining call center agents doesn’t occur by chance, it happens by implementing practical, proven retention tactics.

Call Center 56

Call Center Gamification Coaching Surveys 56

ShepHyken

JANUARY 22, 2023

Here are my top five picks from last week. 13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships.

Customer Service 120

Customer Service Contact Center Self service Consulting 120

Global Response

AUGUST 7, 2023

Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. Obviously, the longer you can retain your customers, the more valuable they will become.

Customer retention 62

Customer retention Call Center Upselling Personalization 62

Fonolo

OCTOBER 26, 2023

According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers expect from your customer service department? Companies place a great deal of importance on meeting customer expectations.

Advertising 81

Advertising Feedback Call Center Wait times 81

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

ShepHyken

JANUARY 23, 2023

Here are my top five picks from last week. 13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships.

Customer Service 34

Customer Service Contact Center Self service Consulting 34

Balto

AUGUST 3, 2022

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52