CrazyCall

APRIL 9, 2019

Over the years Tiffani Bova has helped hundreds of technology companies to develop highly effective growth strategies and innovative go-to-market models. Must-read: Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business. Really unique experience! Alice Heiman. Co-founder and CRO at TradeShow Makeover.

Sales 133

Sales Consulting Consulting Coaching 133

Lumoa

SEPTEMBER 11, 2023

For a company to grow, it needs to convert one-off customers into regular patrons. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Deciphering the wants and needs of your customers is essential for sustainable, long-term success.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Lumoa

SEPTEMBER 11, 2023

For a company to grow, it needs to convert one-off customers into regular patrons. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Deciphering the wants and needs of your customers is essential for sustainable, long-term success.

Customer Experience 83

Customer Experience Airlines Metrics Feedback 83

Vistio

JUNE 10, 2022

It’s a long-winded answer to say that a lot of lessons learned along the way that actually gave me great direction in starting up my own consulting and managed services company, which I did post Convergys. Lessons learned there really, truly allowed us to differentiate ourselves from other consulting companies. Absolutely. .

Consulting 52

Consulting Consulting Best practices outsourcing 52

Etech GS

FEBRUARY 15, 2019

Corporate security should be a top priority in every call center. Here are five ways to protect your customers, your employees, and your company. These scenarios make it possible for a hacker to gain access to your infrastructure still. A strong password is one of the easiest ways to safeguard corporate security.

Call Center 84

Call Center Accountability Personalization Management 84

JustCall

AUGUST 23, 2022

Companies that practice excellent staff communication are 25% more productive. Effective corporate communication also translates to exceptional customer service and more sales, which inevitably increases revenue. In this blog, we’ll discuss different aspects of business communication, including its 7 Cs.

Management 52

Management Sales Personalization Marketing 52

bold360 Blog

OCTOBER 18, 2019

The interest in Customer Experience (CX) is only growing day by day, with many companies seeing the opportunity to delight their customers and drive their business forward. This leaves many companies stuck on where and how to start on their journey towards improv ing their customer experience strategy. . Make it E asy .

Customer Experience 40

Customer Experience Chatbots Self service Personalization 40

inmoment

SEPTEMBER 3, 2019

No wonder an IBM Smarter Workforce Institute report found companies in the top quartile for employee experience see triple the return on assets (ROA) of those in the bottom quartile: Energetic, engaged workers simply serve customers better, whether they’re fielding questions in a call center or writing computer code.

Customer Experience 40

Customer Experience Metrics Surveys Employee engagement 40

Kayako

OCTOBER 29, 2015

In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Vistio

OCTOBER 27, 2021

Hui is currently the COO and Co-Founder of SupportU, a BPO company focused on providing employment opportunities to underserved and untapped populations. Her prior roles include being CEO of World Connection, General Manager-Customer Operations & Strategy for APS, Arizona’s largest utility company, and Sr.

Call Center 52

Call Center Contact Center Best practices Education 52

Vistio

APRIL 2, 2022

Michele is currently the president of the Work From Home Alliance, where she has collaborated with over 150 companies in the design, expansion, and continuous improvement of their work-from-home programs. And then I moved to London, to the UK, where I was based for five years. Really quick. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Art Coombs is President and CEO of KomBea Corporation.

Call Center 140

Call Center call center software outsourcing Coaching 140

CrazyCall

MAY 20, 2019

Sometimes, we all need a little advice that will help us make the next decision. Find your favorite ones and make them stick with you! It may be hard to imagine, but something as counterintuitive as leading with your flaws can result in faster sales cycles, increased win rates, and make competing with you almost impossible.

Sales 123

Sales Coaching Scripts Education 123

Amity

DECEMBER 9, 2016

Make sure you make it clear that they can on your checkout page to reduce their worry and increase their chance of converting. Do most people worry if they’re able to cancel their monthly subscription at any time? Are enterprise clients most concerned with security, uptime and having access to an account manager?

Marketing 109

Marketing SaaS Sales Surveys 109

C3Centricity

OCTOBER 8, 2017

Admit Mistakes and Fix Problems to Build Stronger Relationships. Embrace Corporate Social Responsibility. Start a Blog. The other thing, for me at least, is that I don’t think any of these will actually make a brand stand out from the crowd! ” Read more in this article on Wired. Come Up With Something New.

Marketing 48

Marketing Surveys Customer centricity CRM 48

Comm100

NOVEMBER 3, 2017

The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. According to Forrester , there are 3 types of social media training that companies start out with: Casual Training. Introduction. Where to Start.

Marketing 45

Marketing Accountability Customer Service Feedback 45

Comm100

OCTOBER 17, 2017

In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “ Kitchen Nightmares ” – a reality TV series that followed Ramsay’s attempts to help struggling food establishments improve their business. Introduction. With the fame came a wave of social media engagement.

Customer Service 49

Customer Service Customer Care Feedback Surveys 49

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. Research by Incite Group for its The State of Corporate Social. As a company you need to figure out what you plan to do with these conversations.

Customer Service 40

Customer Service Contact Center Accountability APIs 40

SmartKarrot

MAY 6, 2022

500 companies. Every CEO and company leader recognizes the critical nature of making well-informed business choices and the ramifications of lousy guidance, expertise, and insight. Typically, CEOs make sound judgments after weighing the advantages and disadvantages, rewards and risks, and the chance of success against failure.

Employee engagement 10

Employee engagement B2B Management Personalization 10